Staff Guide
Everything you need to serve customers efficiently.
Quick Reference
| I need to... | Go here |
|---|---|
| Take an order | New Order |
| Process a payment | Process Payment |
| Split a check | Split Payment |
| Manage tables | Table Overview |
| View kitchen orders | KDS Overview |
| Clock in/out | Time Clock |
| Use voice commands | Voice AI |
Taking Orders
Learn how to create, modify, and send orders efficiently.
Guides
- New Order - Create orders for dine-in, takeout, or delivery
- Modifiers & Special Requests - Customize items
- Sending to Kitchen - Submit and track orders
Voice Commands
Say "Hey Maximus" then:
- "Add a burger to table 5"
- "What did table 3 order?"
- "Remove the fries from the current order"
Processing Payments
Handle all payment types quickly and accurately.
Guides
- Process Payment - Cash, card, and mobile payments
- Split Payment - Divide checks by item or amount
- Tips - Handle gratuities
- Refunds - Process returns and refunds
Supported Payment Methods
| Method | Description |
|---|---|
| Card | Tap, chip, or swipe via terminal |
| Cash | With automatic change calculation |
| Mobile | Apple Pay, Google Pay, Samsung Pay |
| Gift Card | Restaurant gift cards |
| OlympusPay | Customer wallet (if enabled) |
Managing Tables
Keep track of guests and seating.
Guides
- Table Overview - View all tables at a glance
- Table Sections - Manage your assigned section
- Table Status - Update availability
Table Statuses
| Status | Color | Meaning |
|---|---|---|
| Available | Green | Ready for seating |
| Seated | Blue | Guests seated, not ordered |
| Ordered | Yellow | Food ordered, waiting |
| Check Presented | Orange | Bill given to guests |
| Needs Cleaning | Red | Guests left, needs bussing |
Kitchen Display (KDS)
View and manage kitchen orders.
Guide
- KDS Overview - Kitchen display basics
Quick Actions
| Action | How |
|---|---|
| View all orders | Go to KDS screen |
| Filter by station | Tap station tabs |
| Check order status | Look at ticket colors |
| Bump order (expo) | Tap "Bump" on completed ticket |
Time Clock
Track your hours and breaks.
Guides
- Clock In/Out - Start and end shifts
- Breaks - Take required breaks
Voice Commands
- "Hey Maximus, clock me in"
- "Hey Maximus, start my break"
- "Hey Maximus, what time did I clock in?"
Voice AI Commands
Use voice for hands-free operation.
Guide
- Voice Commands - Full command reference
Popular Commands
| Task | Say |
|---|---|
| Check order | "What's on table 5?" |
| Add item | "Add a burger to table 3" |
| Get help | "How do I split a check?" |
| Check time | "What time is it?" |
Tips for Faster Service
- Use voice commands during rush - "Hey Maximus, add..." is faster than tapping
- Set up favorites - Quick access to common items
- Learn keyboard shortcuts - If using a terminal with keyboard
- Check in with kitchen - View KDS to know when orders are ready
- Pre-authorize cards - For bar tabs, authorize early
Need Help?
- In-app: Tap the ? icon
- Voice: Say "Hey Maximus, help with [topic]"
- Support: 1-800-RR-HELP1 (24/7)