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Table Status Updates

Keep table status accurate for smooth operations and faster table turns.

Overview​

Table status helps everyone know what's happening:

  • Hosts know which tables are available
  • Servers track their guests' progress
  • Managers monitor floor performance
  • Kitchen anticipates order timing

Status Types​

StatusColorIconMeaning
AvailableGreen✓Ready for seating
SeatedBlue👥Guests just sat down
OrderedYellow📝Order sent to kitchen
ServedPurple🍽️Food has been delivered
CheckOrange💳Check presented, awaiting payment
DirtyRed🧹Needs cleaning/resetting
ReservedGray📅Held for upcoming reservation
BlockedBlack⛔Not available (maintenance, etc.)

Understanding the Status Flow​

Typical Table Journey​

Available → Seated → Ordered → Served → Check → Dirty → Available
    ↑                                                        │
    └────────────────────────────────────────────────────────┘

Timing Benchmarks​

TransitionTarget TimeAlert If Over
Seated → Ordered5-10 min15 min
Ordered → Served15-25 min30 min
Served → Check30-45 min60 min
Check → Dirty5-10 min15 min
Dirty → Available5 min10 min

Times vary by restaurant type and service style.

Updating Status​

Manual Update​

  1. Tap the table on floor plan
  2. Tap "Update Status"
  3. Select new status from list
  4. Status updates immediately

Quick Status (Long Press)​

  1. Long-press on a table
  2. Quick action buttons appear
  3. Tap the status color you want
  4. Status updates in one tap

Voice Commands​

"Hey Maximus, mark table 5 as dirty" "Hey Maximus, table 8 is available" "Hey Maximus, set table 12 to seated"

Automatic Status Updates​

Some status changes happen automatically:

ActionStatus Change
Order sent to kitchenSeated → Ordered
Kitchen marks completeOrdered → Served (if enabled)
Check printedServed → Check
Payment processedCheck → Dirty
Cleaning completed (busser)Dirty → Available

Enabling/Disabling Auto-Updates​

Talk to your manager if automatic updates aren't working correctly or if you prefer manual control.

Status Details​

Available (Green)​

Table is ready for guests:

  • Clean and reset
  • All items in place
  • Water glasses filled (if your style)
  • Ready to seat immediately

Who updates: Busser after cleaning, or server

Seated (Blue)​

Guests have been seated:

  • Host has seated party
  • Menus provided
  • Server should greet soon

Who updates: Usually automatic when host seats, or server

Time alert: If over 10 minutes without order, check on table

Ordered (Yellow)​

Order has been sent:

  • Food order submitted to kitchen
  • Drinks may already be served
  • Guests waiting for food

Who updates: Automatic when order is sent

Time alert: Check kitchen if over 25 minutes

Served (Purple)​

Food has been delivered:

  • Main courses on table
  • Guests are eating
  • Check back after a few bites

Who updates: Server marks when delivering food, or automatic

Action needed: Check on guests within 2 minutes

Check (Orange)​

Payment pending:

  • Check has been presented
  • Guests reviewing
  • Payment expected soon

Who updates: Server after presenting check

Time alert: If over 10 minutes, check if they need anything

Dirty (Red)​

Needs cleaning:

  • Guests have left
  • Table needs clearing
  • Not ready for next guests

Who updates: Automatic after payment, or server

Priority: Bussers should address within 5 minutes

Reserved (Gray)​

Held for reservation:

  • Upcoming booking within 30-60 minutes
  • Should not be seated (walk-ins)
  • Host manages reservations

Who updates: System based on reservations

note

Table may show time until reservation.

Blocked (Black)​

Temporarily unavailable:

  • Maintenance needed
  • Special event setup
  • Manager discretion

Who updates: Manager only

Multiple Table Management​

Selecting Multiple Tables​

  1. Tap first table
  2. Tap "Multi-Select" or hold and tap more
  3. Apply status to all selected
  4. Useful for section updates

Bulk Status Update​

For end-of-shift or section reset:

  1. Enter Multi-Select mode
  2. Select all tables in section
  3. Tap "Mark Dirty" or "Mark Available"
  4. Confirm bulk update

Turn Time Optimization​

What is Turn Time?​

Total time from Seated to Available for next guests.

Viewing Turn Times​

  1. Tap a table
  2. View "Table Details"
  3. See current turn time
  4. Compare to averages

Improving Turn Times​

StageTips
Seated to OrderedGreet quickly, take order promptly
Ordered to ServedCoordinate with kitchen
Served to CheckPre-drop check, offer dessert menu
Check to DirtyProcess payment quickly
Dirty to AvailableSignal busser immediately

Status Alerts​

Time-Based Alerts​

System alerts when tables exceed expected times:

AlertMeaningAction
Yellow borderApproaching time limitCheck on table
Red borderOver time limitImmediate attention
BlinkingCritical attention neededVisit table now

Notification Settings​

Customize your alerts in Settings:

  • Alert sounds on/off
  • Alert timing thresholds
  • Which statuses alert you

Special Situations​

Walk-Out​

If guests leave without paying:

  1. Mark table as Dirty
  2. Immediately notify manager
  3. Keep any receipts/evidence
  4. Complete incident report

Guests Camping​

If guests staying very long after paying:

  1. Status stays at Dirty or custom "Camping"
  2. Communicate with manager
  3. Follow house policy for approach

Table Merge/Split​

When combining or splitting tables:

  1. Update status for all involved tables
  2. Create new check for merged party
  3. Or split check for separated groups

Reporting​

Your Table Metrics​

View your performance:

  1. Go to My Performance or ask manager
  2. See average turn times
  3. Compare to restaurant averages
  4. Identify improvement areas

Common Metrics​

MetricWhat It Measures
Average Turn TimeHow fast you turn tables
Tables ServedNumber of parties
Covers ServedNumber of guests
Per-Cover AverageRevenue per guest

Troubleshooting​

Status Won't Update​

  1. Check your internet connection
  2. Refresh the screen
  3. Try updating again
  4. Report to manager if persistent

Wrong Status Showing​

  1. Manually correct the status
  2. Note if it's happening frequently
  3. May be a sync issue
  4. Report to manager

Automatic Updates Not Working​

  1. Check if feature is enabled
  2. Verify order was sent properly
  3. Ask manager to check settings
  4. May need system refresh

Voice Commands​

TaskSay
Mark available"Hey Maximus, table 4 is available"
Mark seated"Hey Maximus, seat party at table 7"
Mark dirty"Hey Maximus, mark table 9 dirty"
Check status"Hey Maximus, what's the status of table 3?"
Turn time"Hey Maximus, turn time for table 5"

Best Practices​

Keep Status Current​

  • Update immediately after each change
  • Don't wait until you're free
  • Use voice commands for speed

Communicate with Team​

  • Bussers rely on dirty status
  • Hosts rely on available status
  • Kitchen tracks ordered status

Monitor Time Alerts​

  • Don't ignore yellow warnings
  • Address red alerts immediately
  • Track your turn times
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