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Taking a New Order

This guide walks you through creating orders for dine-in, takeout, and delivery.

Quick Steps​

  1. Select Order Type - Dine-in, Takeout, or Delivery
  2. Choose Table/Customer - Assign the order
  3. Add Items - Tap items from the menu
  4. Customize - Add modifiers and notes
  5. Review & Send - Confirm and send to kitchen

Step 1: Start a New Order​

From the main screen:

  1. Tap "New Order" button (or press F1 if you have a keyboard)
  2. Select the order type:
TypeWhen to Use
Dine-InGuest eating at a table
TakeoutGuest picking up
DeliveryOrder being delivered
Bar TabRunning tab at the bar

Step 2: Assign the Order​

For Dine-In​

  1. Tap "Select Table"
  2. Choose the table number from the floor plan
  3. (Optional) Enter number of guests

For Takeout/Delivery​

  1. Enter customer name (required)
  2. Enter phone number (for updates)
  3. For delivery: Enter delivery address

For Bar Tab​

  1. Enter customer name
  2. Pre-authorize a card (swipe/tap to hold)

Step 3: Add Items​

Using the Menu​

  1. Tap a category (Appetizers, Entrees, Drinks, etc.)
  2. Tap the item you want to add
  3. Item appears in the cart on the right
  1. Tap the search bar (or press /)
  2. Type item name (e.g., "burger")
  3. Tap the item from results

Using Voice​

Say: "Hey Maximus, add a [item] to the order"

Examples:

  • "Add a cheeseburger"
  • "Add two house salads"
  • "Add a Coke and a Sprite"

Step 4: Customize Items​

Adding Modifiers​

When you tap an item with modifiers:

  1. A modifier screen appears
  2. Select required options (e.g., temperature, side)
  3. Select optional add-ons (e.g., extra cheese)
  4. Tap "Add to Order"

Common Modifier Types​

TypeExamples
TemperatureRare, Medium, Well Done
SidesFries, Salad, Soup
Add-onsExtra cheese, Bacon
AllergiesNo nuts, Gluten-free

Adding Notes​

For special requests:

  1. Tap the item in the cart
  2. Tap "Add Note"
  3. Type the request (e.g., "allergic to shellfish")
  4. Tap "Save"

Step 5: Review the Order​

Before sending:

  1. Check all items are correct
  2. Verify modifiers and notes
  3. Confirm the table/customer

Making Changes​

To Do ThisTap
Remove itemSwipe left on item, tap "Delete"
Change quantityTap item, adjust quantity
Edit modifiersTap item, tap "Edit"
Add noteTap item, tap "Add Note"

Step 6: Send to Kitchen​

  1. Review the complete order
  2. Tap "Send to Kitchen" (or press Enter)
  3. Order appears on the Kitchen Display

Order Confirmation​

You'll see:

  • Order number (e.g., #42)
  • Estimated time (e.g., "Ready in ~15 min")
  • Kitchen ticket preview

Multi-Course Dining​

For fine dining with courses:

Adding Courses​

  1. Add first course items
  2. Tap "Add Course" divider
  3. Add next course items
  4. Repeat for each course

Firing Courses​

Kitchen will wait for your signal to start each course:

  1. Go to the order
  2. Tap "Fire Next Course"

Seat-Based Ordering​

To track who ordered what:

  1. When adding items, tap "Assign Seat"
  2. Select seat number (1, 2, 3, etc.)
  3. At payment time, you can split by seat

Common Scenarios​

"86'd" Item (Out of Stock)​

If an item shows as 86'd (crossed out):

  1. It's unavailable - you can't add it
  2. Suggest alternatives to the guest
  3. The item will reappear when restocked

Allergen Alert​

Allergy Safety

If a guest reports any food allergy, you must flag it on the order. The kitchen needs this information to prevent cross-contamination. Failing to flag allergies can result in a life-threatening reaction.

  1. Look for the allergen icon on menu items
  2. Tap to see ingredient details
  3. Add an allergy note to the order
  4. Kitchen will see a prominent allergy warning

Rush Order​

For priority orders:

  1. Add all items to the cart
  2. Tap "Priority" before sending
  3. Order appears first on kitchen display

Voice Commands Reference​

TaskCommand
Add item"Add a [item name]"
Add multiple"Add two [item name]"
Remove item"Remove the [item]"
Check order"What's on this order?"
Send order"Send to kitchen"

Keyboard Shortcuts​

If using a device with keyboard:

KeyAction
F1New order
/Search menu
EnterSend to kitchen
EscCancel/back
1-9Select category

Troubleshooting​

Order won't send​

IssueSolution
Required field missingCheck table/customer assigned
Required modifier missingComplete all required selections
Network issueOrder will queue and send when reconnected

Item not found​

  1. Check spelling in search
  2. Try category browsing
  3. Item may be 86'd or not available at this location
  4. Ask manager if item should be added

Tips for Efficiency​

tip

Use voice commands during the rush -- saying "Hey Maximus, add two house salads" is faster than navigating through menus and lets you keep your eyes on the guest.

  1. Learn popular items - They're usually in "Favorites"
  2. Use voice during rush - Faster than tapping
  3. Pre-enter large orders - Add items as guests order
  4. Check modifiers early - Avoid kitchen callbacks
  5. Confirm allergies - Always double-check and note

What's Next?​

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