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Processing Payments

Accept payments quickly and securely using card, cash, or mobile.

Quick Steps​

  1. Open the check - Go to table or order
  2. Tap "Pay" - Open payment screen
  3. Select method - Card, cash, or mobile
  4. Process - Follow terminal prompts
  5. Complete - Print or email receipt

Payment Methods​

Credit/Debit Card​

Accept Visa, Mastercard, Amex, Discover:

MethodHow
Tap (Contactless)Hold card near terminal
Chip (EMV)Insert card, wait for prompt
SwipeSlide magnetic stripe (fallback)

Mobile Payments​

WalletWorks With
Apple PayiPhone, Apple Watch
Google PayAndroid phones
Samsung PaySamsung devices

How to accept: Customer holds phone near terminal, same as tap.

Cash​

  1. Select "Cash" payment
  2. Enter amount tendered
  3. System calculates change
  4. Open cash drawer
  5. Give change and receipt

Gift Cards​

  1. Select "Gift Card"
  2. Swipe or enter card number
  3. If partial, select second payment method

OlympusPay (Customer Wallet)​

If customer has OlympusPay:

  1. Select "OlympusPay"
  2. Customer shows QR code
  3. Scan with device camera
  4. Payment processed from wallet

Step-by-Step: Card Payment​

1. Open Payment Screen​

  • From table: Tap table → "Pay"
  • From orders: Find order → "Pay"
  • Voice: "Hey Maximus, payment for table 5"

2. Verify Amount​

Review the check:

  • Subtotal
  • Tax
  • Tip (if pre-added)
  • Total Due

3. Process Card​

For Tap/Contactless:​

  1. Tap "Card" on screen
  2. Terminal displays "Tap, Insert, or Swipe"
  3. Customer taps card or phone
  4. Wait for approval (2-3 seconds)

For Chip:​

  1. Tap "Card" on screen
  2. Customer inserts card
  3. Wait for "Processing..."
  4. Customer removes card when prompted

4. Handle Tip​

If tip wasn't pre-added:

  1. Terminal may prompt for tip
  2. Customer selects % or custom amount
  3. Or skip and add cash tip

5. Complete Transaction​

  1. Approval message displays
  2. Receipt options appear
  3. Select: Print / Email / SMS / No receipt
  4. Table/order closes automatically

Step-by-Step: Cash Payment​

1. Open Payment Screen​

Same as card payment.

2. Select Cash​

Tap "Cash" button.

3. Enter Amount Received​

  • Quick buttons: $20, $50, $100
  • Or tap amount and type exact
  • Change calculates automatically

4. Open Drawer​

  1. Confirm the amount
  2. Cash drawer opens
  3. Put money in, get change out

5. Complete​

  1. Give change to customer
  2. Offer receipt (print/email)
  3. Transaction completes

Tips & Gratuity​

Pre-Set Tip Options​

Terminal shows quick tip options:

  • 18% / 20% / 22% (customizable)
  • Custom amount
  • No tip

Adding Tip After​

If using signed slip:

  1. Customer writes tip on slip
  2. Go to transaction
  3. Tap "Adjust Tip"
  4. Enter tip amount
  5. Save

Cash Tips​

  • Collected separately from payment
  • Record in tip out at end of shift

Declined Payments​

Common Reasons​

MessageMeaning
DeclinedCard issuer rejected
Insufficient FundsNot enough balance
Invalid CardCard number issue
ExpiredCard past expiration
Try AgainConnection issue

What to Do​

Declined Payments

Never tell the customer the specific reason their card was declined. Simply say "the card was not accepted" and offer alternative payment methods.

  1. Ask customer for alternate payment
  2. Suggest they call their bank
  3. Try processing again if "Try Again"

Partial Payments​

To pay part of the check:

  1. Open payment screen
  2. Tap "Partial"
  3. Enter amount to pay
  4. Process first payment
  5. Process remaining with different method

Pre-Authorization (Bar Tabs)​

For running tabs:

Starting a Tab​

  1. Customer gives card
  2. Select "Start Tab"
  3. Swipe/tap card
  4. Hold amount authorized (e.g., $50)
  5. Card returned to customer (or kept)

Closing a Tab​

  1. Open the tab
  2. Tap "Close Tab"
  3. Final amount charges
  4. Pre-auth releases

Receipt Options​

OptionWhen to Use
PrintDefault, hand to customer
EmailCustomer prefers digital
SMSText receipt to phone
NoneCustomer declines

Reprinting Receipts​

  1. Go to transaction history
  2. Find the transaction
  3. Tap "Reprint"

Voice Commands​

TaskSay
Open payment"Payment for table 5"
Print receipt"Print receipt"
Check status"Did table 3's payment go through?"

Security & Compliance​

PCI Compliance​

PCI Compliance

Never write down card numbers or store photos of cards. Violations of PCI compliance can result in heavy fines for the restaurant and immediate termination. Always let the payment terminal handle all card data.

Handling Customer Cards​

DoDon't
Process in front of customerTake card out of sight
Hand back immediatelyKeep card longer than needed
Verify card matches nameWrite down card info

Troubleshooting​

Terminal not responding​

  1. Check terminal is powered on
  2. Verify Bluetooth/network connection
  3. Restart terminal if needed
  4. Use backup terminal

Transaction stuck on "Processing"​

  1. Wait 30 seconds
  2. If still stuck, cancel
  3. Check if it went through before retrying
  4. Call support if repeated issues

Cash drawer won't open​

  1. Check drawer is unlocked
  2. Use manual key if needed
  3. Report to manager
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