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Gift Cards & Store Credit

Sell and redeem gift cards and manage store credit.

Overview​

Restaurant Revolution supports:

  • Physical gift cards - Scannable plastic cards
  • Digital gift cards - Email/SMS delivery with QR code
  • Store credit - From refunds or manual issuance
  • Multi-location - Balances work at any location

Selling Gift Cards​

Physical Gift Cards​

  1. Tap Gift Card > Sell New
  2. Scan the card barcode or enter manually
  3. Enter amount ($10 - $500)
  4. Customer pays any method
  5. Card is activated automatically
  6. Receipt prints with balance

Digital Gift Cards​

  1. Tap Gift Card > Send Digital
  2. Select amount or preset ($25, $50, $100)
  3. Enter recipient:
    • Email address
    • Or phone number
  4. Add personal message (optional)
  5. Choose delivery:
    • Send now
    • Schedule for later (birthday, holiday)
  6. Customer pays
  7. Gift card sent to recipient

Preset vs Custom Amounts​

TypeOptions
Presets$25, $50, $75, $100, $150, $200
CustomAny amount $10 - $500

Checking Balance​

Quick Balance Check​

  1. Tap Gift Card > Check Balance
  2. Scan card or enter number
  3. Balance displays immediately

Customer Self-Service​

Customers can check at:

  • Restaurant website
  • Customer app
  • Calling the restaurant
  • On their digital card (real-time)

Redeeming Gift Cards​

Full Redemption​

When order total ≤ gift card balance:

  1. Complete order
  2. Tap Pay > Gift Card
  3. Scan card or enter number
  4. Full amount applied
  5. Remaining balance (if any) shown on receipt

Partial Redemption​

When order total > gift card balance:

  1. Complete order
  2. Tap Pay > Gift Card
  3. Scan card
  4. Balance applied to order
  5. Remaining due shown
  6. Customer pays balance with another method
  7. Receipt shows gift card amount used

Split Tender with Gift Card​

Combine gift card with other payments:

Order Total:        $75.00
Gift Card:         -$50.00
─────────────────────────
Remaining:          $25.00

Pay remaining with:
[Credit] [Debit] [Cash]

Reloading Gift Cards​

Add Value to Existing Card​

  1. Tap Gift Card > Reload
  2. Scan existing card
  3. Current balance shown
  4. Enter reload amount
  5. Customer pays
  6. New balance confirmed

Reload Limits​

TypeMinimumMaximum
Per reload$10$500
Card maximum-$1,000

Store Credit​

What is Store Credit?​

Balance given to customer from:

  • Refund converted to credit
  • Manager comp/goodwill
  • Issue resolution

Issuing Store Credit​

  1. Go to Gift Card > Issue Store Credit
  2. Enter customer (name/email/phone)
  3. Enter amount
  4. Select reason:
    • Refund conversion
    • Manager goodwill
    • Service recovery
    • Other (note required)
  5. Approve (manager PIN if required)
  6. Customer notified via email/SMS

Redeeming Store Credit​

  1. At checkout, tap Pay > Store Credit
  2. Enter customer email or phone
  3. Available credit shown
  4. Apply to order
  5. Remaining credit (if any) stays on account

Store Credit vs Gift Card​

FeatureGift CardStore Credit
TransferableYesNo
Tied to customerOptionalYes
Can reloadYesNo (issue new)
ExpirationPer policyPer policy

Digital Gift Card Features​

Delivery Options​

MethodDetails
EmailIncludes QR code, balance, personalized message
SMSLink to view/use digital card
BothSends via email and SMS

Mobile Wallet​

Digital cards can be added to:

  • Apple Wallet (iPhone)
  • Google Wallet (Android)

Balance updates automatically in wallet.

Schedule Delivery​

For special occasions:

  1. When selling, tap Schedule
  2. Select date and time
  3. Card delivered at scheduled time
  4. Perfect for birthdays, holidays

Multi-Location Support​

Balance Sharing​

Multi-Location

Gift card balances are shared across all restaurant locations. A card purchased at one location can be redeemed at any other.

Gift cards work at any location:

Card purchased: Downtown location
Card redeemed: Airport location
Balance: Shared across all locations

Reporting by Location​

Managers can view:

  • Cards sold per location
  • Cards redeemed per location
  • Net gift card liability per location

Handling Issues​

Card Not Working​

  1. Verify card number is correct
  2. Check if card is activated
  3. Verify balance remaining
  4. If still failing:
    • Try manual entry
    • Contact manager

Lost Physical Card​

  1. Customer provides proof of purchase
  2. Manager looks up by:
    • Original receipt
    • Card number (if known)
    • Purchase date/amount
  3. Can issue replacement or transfer balance

Lost Digital Card​

  1. Customer provides email/phone
  2. Look up by delivery info
  3. Resend the digital card
  4. Or transfer to new email

Disputed Balance​

  1. Look up transaction history
  2. Review all redemptions
  3. Show customer the activity
  4. Escalate to manager if needed

Fraud Prevention​

Suspicious Activity​

Fraud Prevention

Watch for signs of gift card fraud: multiple high-value purchases, immediate redemption after purchase, or different people redeeming than purchasing. Alert a manager if anything seems unusual -- do not refuse service unless instructed.

What to Do​

  1. Don't refuse unless certain fraud
  2. Note the transaction
  3. Alert manager
  4. System flags for review

AI Fraud Detection​

System automatically monitors for:

  • Velocity (many transactions quickly)
  • Amount anomalies
  • Geographic impossibilities
  • Pattern matching

Voice Commands​

TaskSay
Sell gift card"Hey Maximus, sell a $50 gift card"
Check balance"Hey Maximus, check gift card balance"
Redeem"Hey Maximus, apply gift card to order"

End of Day​

Gift Card Reconciliation​

Gift cards report includes:

MetricDescription
SoldCards sold today
ReloadedReload amounts
RedeemedAmount redeemed
NetCash impact (sold - redeemed)

Quick Reference​

GIFT CARD QUICK REFERENCE
═══════════════════════════════════
SELL:     Gift Card → Sell New → Scan → Amount → Pay
CHECK:    Gift Card → Check Balance → Scan
REDEEM:   Pay → Gift Card → Scan → Apply
RELOAD:   Gift Card → Reload → Scan → Amount → Pay
CREDIT:   Gift Card → Issue Store Credit → Customer → Amount
═══════════════════════════════════
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