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Modifiers & Special Requests

Customize orders to meet guest preferences and dietary needs.

Understanding Modifiers​

Modifiers are options that customize menu items. They come in two types:

TypeDescriptionExample
RequiredMust be selected before addingSteak temperature
OptionalCan be added for customizationExtra cheese

Adding Modifiers​

During Item Selection​

  1. Tap a menu item
  2. If modifiers exist, a screen appears
  3. Select required options first (highlighted)
  4. Choose any optional add-ons
  5. Tap "Add to Order"

After Item is in Cart​

  1. Tap the item in your cart
  2. Tap "Edit"
  3. Change or add modifiers
  4. Tap "Update"

Required Modifiers​

These must be selected before the item can be added:

Common Required Modifiers​

Item TypeRequired Modifier
SteakTemperature (Rare to Well Done)
BurgerTemperature
EggsStyle (Scrambled, Fried, etc.)
DrinksSize (Small, Medium, Large)
PizzaSize, Crust type
tip

Required modifiers show a red asterisk (*) and the "Add" button is disabled until selected.

Optional Modifiers​

Add these to customize or upgrade:

Add-Ons (Extra Cost)​

ModifierDescription
Extra cheeseAdditional portion
Add baconAdd to item
Premium sidesUpgrade from default
ToppingsPizza, salad additions

Pricing: Add-on costs display next to each option.

Substitutions​

ModifierDescription
Sub salad for friesReplace default side
Gluten-free bunAlternative bread
Dairy-free cheeseAlternative cheese

Removals (No Extra Cost)​

ModifierDescription
No onionsRemove ingredient
Light sauceLess of standard sauce
No iceFor beverages

Special Requests & Notes​

For requests not covered by standard modifiers:

Adding a Note​

  1. Tap the item in your cart
  2. Tap "Add Note"
  3. Type the request
  4. Tap "Save"

Good Notes​

  • "Birthday - please write Happy Birthday on plate"
  • "Extra crispy"
  • "Sauce on the side"
  • "Cut in half for sharing"

When to Use Notes vs. Modifiers​

SituationUse
Standard customizationModifier
One-time special requestNote
Affects pricingModifier
Kitchen instructionNote

Allergies & Dietary Restrictions​

Flagging Allergies​

Allergy Safety

Always flag allergies to protect guests. Incorrect allergen handling can cause severe allergic reactions and be life-threatening. Never guess -- when in doubt, check with the kitchen.

  1. Tap the item in cart
  2. Tap "Allergy Alert"
  3. Select the allergen(s):
    • Peanuts/Tree Nuts
    • Shellfish
    • Dairy
    • Gluten
    • Eggs
    • Soy
    • Other (specify)
  4. Tap "Save"

What Happens​

  • Kitchen sees a prominent red allergy banner
  • Staff are alerted to use clean equipment
  • The allergen is printed on the ticket

Checking Item Ingredients​

  1. Long-press any menu item
  2. Tap "View Details"
  3. See ingredients and allergen information

Common Dietary Requests​

DietCommon Requests
VegetarianNo meat, sub veggie option
VeganNo dairy, eggs, or meat
Gluten-FreeGF bun, no croutons
KetoNo bun, sub lettuce wrap
Low SodiumNo salt, sauce on side

Quantity Modifiers​

Multiple Items​

To add more than one of the same item:

  1. Tap the item
  2. Use the +/- buttons to adjust quantity
  3. Or tap quantity number and type directly

Split Items​

For items to be shared or split:

  1. Add the item
  2. Tap "Split" option
  3. Choose how many ways to split

Voice Commands for Modifiers​

RequestSay
Add modifier"Add extra cheese to the burger"
Remove ingredient"No onions on the salad"
Add note"Add a note: birthday celebration"
Check allergens"What's in the pasta?"

Modifier Groups​

Some items have modifier groups with rules:

"Choose One" Group​

Select exactly one option. Example: Steak temperature - must pick one.

"Choose Up To X" Group​

Select zero to X options. Example: Choose up to 3 pizza toppings.

"Choose At Least X" Group​

Must select minimum options. Example: Choose at least 2 sides.

Pricing Rules​

How Modifier Pricing Works​

ScenarioPricing
Standard optionIncluded in base price
Premium upgradeShows +$X.XX
Add-onShows +$X.XX
RemovalNo charge reduction
note

Removals typically don't reduce the price -- the base price includes standard ingredients.

Troubleshooting​

"Required modifier missing"​

The item needs a selection before it can be added.

  1. Look for options with red asterisks
  2. Make a selection
  3. Try adding again

Modifier not available​

Some modifiers may be 86'd (out of stock):

  1. Grayed-out options are unavailable
  2. Suggest alternatives to guest
  3. Check with kitchen if unsure

Guest wants something not listed​

  1. Check if a note can capture the request
  2. If it affects prep or pricing, ask a manager
  3. Manager can add custom modifiers if needed

Best Practices​

  1. Read modifiers aloud - Confirm with guest
  2. Double-check allergies - Ask again if mentioned
  3. Use notes sparingly - Modifiers are clearer for kitchen
  4. Know your 86'd items - Check before suggesting
  5. Communicate special requests - Verbally tell kitchen for complex orders
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