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Sending Orders to Kitchen

Learn how to submit orders, track progress, and coordinate with the kitchen.

Sending an Order​

Basic Send​

  1. Complete your order (all items added)
  2. Verify table/customer is assigned
  3. Tap "Send to Kitchen" (green button)
  4. Confirmation appears with order number

What Happens Next​

  1. Order appears on Kitchen Display System (KDS)
  2. Kitchen staff see items by station
  3. You can track progress in real-time
  4. Get notified when order is ready

Order Confirmation​

After sending, you'll see:

InformationDescription
Order #Unique identifier (e.g., #142)
Est. TimeApproximate completion time
StatusCurrent state (Sent, In Progress, Ready)
Print OptionPrint customer copy if needed

Multi-Course Ordering​

For fine dining or courses:

Setting Up Courses​

  1. Add first course items
  2. Tap "Add Course Divider"
  3. Add second course items
  4. Repeat for additional courses

Firing Courses​

Kitchen waits for your signal:

  1. Open the order from your orders list
  2. Tap "Fire Course 2" when guests are ready
  3. Kitchen receives notification and begins prep
tip

Course dividers clearly separate items on kitchen tickets.

Order Priorities​

Setting Priority​

For rush orders or VIPs:

  1. Before sending, tap "Priority" toggle
  2. Select priority level:
    • Normal - Standard queue position
    • Priority - Moved up in queue
    • Rush - Immediate attention

When to Use Priority​

SituationPriority Level
Regular orderNormal
Guest in a hurryPriority
VIP guestPriority
Food runner waitingRush
Complaint remakeRush

Tracking Order Status​

Status Indicators​

StatusColorMeaning
SentBlueOrder received by kitchen
In ProgressYellowKitchen is preparing
ReadyGreenReady for pickup/delivery
CompletedGrayDelivered to guest

Checking Order Status​

Option 1: Orders Tab

  1. Tap "Orders" in navigation
  2. Find your order by number or table
  3. View current status

Option 2: Voice Say: "Hey Maximus, what's the status of table 5's order?"

Option 3: Notifications

  • You'll receive a push notification when order is ready

Modifying Sent Orders​

Adding Items​

  1. Open the existing order
  2. Tap "Add Items"
  3. Add new items
  4. Tap "Send to Kitchen"
  5. New items are added to the ticket

Removing Items​

Before kitchen starts:

  1. Open the order
  2. Tap the item to remove
  3. Tap "Void Item"
  4. Select reason
  5. Item is removed and kitchen notified

After kitchen starts:

  1. You'll need manager approval
  2. A void request is sent
  3. Manager approves/denies
  4. Kitchen is notified if approved

Changing Modifiers​

  1. Open the order
  2. Tap the item
  3. Tap "Modify"
  4. Make changes
  5. Send update to kitchen

Station Routing​

Orders are automatically routed to the correct stations:

StationItems
GrillSteaks, burgers, grilled items
FryFried items, fries
SautéPasta, sautéed dishes
SaladSalads, cold appetizers
DessertDesserts, pastries
BarDrinks, cocktails
ExpoFinal assembly, quality check

Ticket Timing​

Understanding Ticket Colors​

Kitchen displays use colors to show timing:

TimeColorMeaning
0-5 minGreenOn track
5-10 minYellowGetting long
10-15 minOrangeAttention needed
15+ minRedUrgent

Checking on Late Orders​

If a ticket is red:

  1. Check with expo/kitchen lead
  2. Update guest on timing
  3. Consider comping or offering drink

Offline Mode​

Offline Mode

If you lose network connection, orders save locally on your device and sync automatically when the connection restores. Continue taking orders normally -- you will not lose any data.

How It Works​

  1. Orders save locally on your device
  2. A "Pending" indicator appears
  3. When connection restores, orders sync automatically
  4. You'll see confirmation when sent

What to Do​

  1. Continue taking orders normally
  2. Monitor the connection indicator
  3. Orders queue and send in order taken
  4. Alert manager if connection doesn't restore

Common Issues​

"Order not sending"​

CauseSolution
Missing required infoCheck table/customer assigned
Missing modifiersComplete required selections
Network issueWait for sync (offline mode)
Item 86'dRemove unavailable item

"Kitchen didn't receive order"​

  1. Check your order status (should say "Sent")
  2. Verify kitchen display is working
  3. Reprint ticket if needed
  4. Physically notify kitchen as backup

"Wrong items on ticket"​

  1. Void incorrect items immediately
  2. Re-add correct items
  3. Send update to kitchen
  4. Verbally confirm with kitchen

Voice Commands​

TaskCommand
Send order"Send to kitchen"
Check status"Status of order 42"
Fire course"Fire course 2 for table 5"
Check time"How long for table 3's order?"

Tips for Smooth Service​

tip

Always double-check modifiers and allergy notes before hitting "Send to Kitchen." Catching mistakes before the kitchen starts is much faster than voiding and remaking.

  1. Don't send partial orders - Add all items first when possible
  2. Communicate special requests - Call out allergies to kitchen
  3. Track your orders - Know which are pending
  4. Coordinate with expo - Check timing for large parties
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