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Server Quick Start Guide

Everything you need to know for your first shift as a server.

Before Your First Shift​

Get Your Login​

  1. Ask your manager for your login credentials
  2. Download the app on your phone (optional but helpful)
  3. Your login works on any restaurant device

Know Your Section​

  • Check with your manager for your assigned tables
  • Tables appear highlighted in your section on the floor map

Your First Order (5 Steps)​

Step 1: Start the Order​

  1. Tap your assigned table on the floor map
  2. Or tap New Order and select the table
  3. Enter number of guests

Step 2: Add Items​

  1. Tap menu categories (Appetizers, Entrees, etc.)
  2. Tap items to add them
  3. Select modifiers when prompted (temperature, sides, etc.)

Step 3: Handle Special Requests​

  • Tap the item in the order
  • Tap Add Note
  • Type the special request
  • Tap Save

Step 4: Send to Kitchen​

  1. Review the order
  2. Tap Send to Kitchen
  3. First course goes to kitchen immediately
  4. Hold items show "HOLD" status

Step 5: Confirm with Guest​

  • Order number appears on screen
  • Tell guest their order is in

Taking Payment​

When Guest is Ready​

  1. Tap the table
  2. Tap Pay
  3. Choose payment method:
MethodSteps
CardTap Card → Hand terminal to guest → Wait for approval
CashTap Cash → Enter amount received → Give change shown
SplitTap Split → Choose method → Process each payment

Adding Tips​

  • Card tips: Guest adds on terminal
  • Cash tips: Keep cash tips, enter amount for records

Printing Receipt​

  • Receipt prints automatically
  • Tap Reprint if needed
  • Email receipt: Ask for guest's email

Managing Your Tables​

Table Status Colors​

ColorMeaning
GreenAvailable
YellowSeated, no order yet
BlueOrder placed
OrangeFood delivered
RedNeeds attention

Quick Actions​

From any table, tap to:

  • View current order
  • Add items
  • Send message to kitchen
  • Process payment
  • Transfer to another server

Voice Commands (Hey Maximus)​

Say "Hey Maximus" then:

Say ThisDoes This
"Start order for table 5"Opens new order
"Add a cheeseburger"Adds item to current order
"Medium rare"Sets modifier
"Send it"Sends to kitchen
"What's on table 3?"Shows order details
"Check please for table 5"Prepares bill

Common Situations​

Guest Wants to Change Order​

If not sent yet:

  1. Tap the item
  2. Tap Remove or modify

If already sent:

  1. Tap the item
  2. Tap 86 Item (manager may need to approve)
  3. Add replacement item
  4. Send new item to kitchen

Guest Has Allergy​

  1. Items with allergens show warning icons
  2. Tap item to see full allergen info
  3. Add note: "ALLERGY - [allergen]"
  4. Kitchen sees highlighted warning

Need a Manager​

  • Tap Call Manager (top right)
  • Or say "Hey Maximus, call manager"

Taking a Break​

  1. Tell manager you're going on break
  2. Transfer tables if needed
  3. Your section stays visible

End of Shift​

Close Out Tables​

  1. All tables must be paid or transferred
  2. Process any remaining payments
  3. Print final tickets

Cash Out​

  1. Tap End Shift or tell manager
  2. Count your cash drawer
  3. Report any discrepancies
  4. Clock out via time clock

Check Your Tips​

  1. View tip summary for shift
  2. Cash tips: already collected
  3. Card tips: added to paycheck or tip out

Tips for Success​

  1. Greet quickly - Check on new tables within 2 minutes
  2. Know the menu - Use the app to review items and allergens
  3. Communicate specials - Check 86'd items before recommending
  4. Stay organized - Use table colors to track timing
  5. Ask for help - Voice commands make multitasking easier

Quick Reference Card​

Start order: Tap table → New Order → Add items → Send

Payment: Table → Pay → Select method → Complete

Voice: "Hey Maximus" + command

Emergency: Call Manager button (top right)

Help: Ask a coworker or manager

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