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Bartender Quick Start Guide

Everything you need to manage the bar efficiently from day one.

Before Your Shift​

Get Set Up​

  1. Log in with your credentials
  2. Check you're assigned to Bar station
  3. Review any 86'd items (tap 86'd List)
  4. Verify bar inventory looks correct

Know Your Layout​

  • Bar seats appear as a row at the bar station
  • Quick-add buttons for popular drinks
  • Tab list shows all open tabs

Starting Bar Tabs​

New Tab with Card​

  1. Tap New Tab
  2. Swipe/tap customer's card for pre-auth
  3. Enter customer name
  4. Start adding drinks

New Tab without Card​

  1. Tap New Tab → Cash Tab
  2. Enter customer name
  3. Start adding drinks
  4. Collect payment before they leave

Tab Pre-Authorization​

  • Cards are pre-authorized for default amount (usually $50-100)
  • Amount doesn't charge until tab closes
  • If tab exceeds pre-auth, system prompts for new authorization

Taking Drink Orders​

Quick Add (Fastest)​

Use the quick-add buttons at bottom of screen:

  • Tap drink type (Beer, Wine, Cocktail, etc.)
  • Select specific item
  • Modifiers auto-prompt if needed

From Menu​

  1. Tap Menu
  2. Select category (Cocktails, Beer, Wine, Spirits)
  3. Tap item
  4. Add modifiers (neat, rocks, up, etc.)

Custom Orders​

For off-menu drinks:

  1. Tap Custom Item
  2. Enter name and price
  3. Or use Open Liquor for pours

Common Modifiers​

ModifierMeaning
NeatNo ice, room temp
RocksOn ice
UpChilled, no ice
TallExtra mixer
DoubleDouble pour
DirtyWith olive juice
DryLess vermouth

Managing Multiple Tabs​

Find a Tab​

  • Tap Tabs to see all open tabs
  • Search by name or card last 4 digits
  • Tabs sorted by most recent activity

Switch Between Tabs​

  1. Tap different tab from list
  2. Add items to that tab
  3. Switch back as needed

Transfer Items​

If customer moves to table:

  1. Open their bar tab
  2. Tap Transfer
  3. Select destination table
  4. Items move to server's ticket

Bar Seat Orders​

Seated at Bar​

  1. Tap the bar seat number
  2. Start new tab or add to existing
  3. Items linked to that seat

Walk-Up Orders​

For quick orders without a tab:

  1. Tap Quick Sale
  2. Add items
  3. Process payment immediately

Processing Payments​

Close Out Tab​

  1. Find the tab
  2. Tap Close Tab
  3. Card auto-charges final amount
  4. Tip added by customer

Split a Tab​

  1. Open the tab
  2. Tap Split
  3. Choose method:
    • Even - Divide equally
    • By Item - Select who pays what
    • By Amount - Enter custom amounts

Comp Drinks​

If authorized to comp:

  1. Select item on tab
  2. Tap Comp
  3. Select reason
  4. Manager approval may be required

Void Mistake​

  1. Tap the wrong item
  2. Tap Void
  3. Enter reason
  4. Item removed from tab

Voice Commands (Hey Maximus)​

Say "Hey Maximus" then:

CommandAction
"Start tab for John"Opens new tab
"Add a margarita"Adds to current tab
"Make it a double"Applies modifier
"What's on John's tab?"Shows tab details
"Close John's tab"Processes payment
"Transfer seat 3 to table 5"Moves items

Common Situations​

Tab Pre-Auth Declined​

  1. Ask for different card
  2. Or start cash tab
  3. Collect payment before they leave

Customer Disputes Tab Amount​

  1. Show itemized tab on screen
  2. Review items with customer
  3. Call manager if unresolved

Forgot to Start Tab​

  1. Start tab now
  2. Add items that were served
  3. Timestamps will show when added

Cutting Off a Customer​

note

If you need to cut off a customer, stop adding drinks and notify your manager immediately. Never argue with an intoxicated customer -- let the manager handle the conversation.

  1. Stop adding drinks to their tab
  2. Close tab when ready

ID Check Required​

ID Verification

The system prompts for ID verification on alcohol orders. You must check the customer's ID and tap "ID Verified" before proceeding. Never skip this step -- serving a minor can result in criminal charges and loss of the restaurant's liquor license.

End of Shift​

Close All Tabs​

  1. Check open tabs list
  2. Remind lingering customers
  3. Process remaining tabs
  4. Transfer any dining tabs to servers

Cash Out​

  1. Count bar till
  2. Report any overages/shortages
  3. Tip out (if applicable)
  4. Clock out

Inventory Check (if required)​

  1. Check liquor levels
  2. Note any bottles to reorder
  3. Complete closing checklist

Speed Tips​

  1. Use quick-add buttons - Faster than menu navigation
  2. Voice commands while pouring - "Hey Maximus, add vodka soda to seat 3"
  3. Pre-auth all cards - Avoids walkouts
  4. Name tabs clearly - Easy to find later
  5. Check 86'd list - Don't promise unavailable items

Quick Reference​

New tab: New Tab → Swipe card → Name → Add drinks

Add drink: Quick-add OR Menu → Item → Modifiers

Close tab: Tab → Close Tab → Tip → Done

Voice: "Hey Maximus" + command

Help: Call Manager button

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