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Role-Specific Quick Start Guides

Get new team members up and running quickly with our role-specific guides.

Choose Your Role​

RoleGuideWhat You'll Learn
ServerServer Quick StartTaking orders, payments, table management
BartenderBartender Quick StartBar tabs, drink orders, pre-authorization
Host/HostessHost Quick StartReservations, seating, waitlist management
Kitchen StaffKitchen Quick StartKDS, tickets, timing, communication
ManagerManager Quick StartApprovals, staff, reports, escalations

Training Path​

Day 1: Basics​

  1. Complete your role's Quick Start Guide
  2. Shadow an experienced team member
  3. Practice on training mode
  4. Complete first supervised transactions

Week 1: Competency​

  1. Handle routine situations independently
  2. Learn common modifications and requests
  3. Master voice commands for efficiency
  4. Understand escalation procedures

Month 1: Proficiency​

  1. Handle all standard situations
  2. Begin helping train others
  3. Contribute ideas for improvement
  4. Ready for independent shifts

All Staff Should Know​

Regardless of role, everyone should understand:

Voice Commands​

Say "Hey Maximus" to activate voice control. Common commands:

  • "Call manager" - Get manager help
  • "What time is it?" - Check time
  • "Help" - Get guidance

Emergency Procedures​

  • Know emergency exits
  • Know where first aid kit is located
  • Know how to call 911 from the system
  • Know manager on duty

Guest Service Basics​

  1. Greet guests warmly
  2. Listen to their needs
  3. Solve what you can
  4. Escalate what you can't
  5. Thank them for coming

Getting Help​

During Your Shift​

  • Ask a coworker
  • Use voice command: "Hey Maximus, help"
  • Call the manager
  • Check documentation on your device

Technical Issues​

  1. Try restarting the app
  2. Try a different device
  3. Report to manager
  4. Contact support if critical
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