Voice & Text Ordering
Order food naturally using your voice or text messages - no app navigation required.
Overview
Order from your favorite restaurants using:
- Voice commands in the app
- Phone calls to AI-powered ordering
- Text messages via SMS
- Messaging apps (WhatsApp, iMessage, Facebook Messenger)
- Smart speakers (Alexa, Google Home)
┌─────────────────────────────────────────────────────────────────┐
│ │
│ "Hey, I'd like to order a large │
│ pepperoni pizza for delivery" │
│ │
│ ↓ │
│ │
│ ┌─────────────────────────────────────────────────────────┐ │
│ │ AI Assistant │ │
│ │ ──────────────────────────────────────────────────── │ │
│ │ "Got it! A large pepperoni pizza for delivery. │ │
│ │ Would you like any additional toppings or sides?" │ │
│ └─────────────────────────────────────────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────┘
In-App Voice Ordering
Getting Started
- Open the Restaurant Revolution app
- Tap the microphone icon 🎤 on the home screen
- Say your order naturally
- Review and confirm
Voice Commands
Speak naturally - the AI understands context:
| You Say | AI Understands |
|---|---|
| "I want a burger" | Order a burger |
| "Make it a double" | Upgrade to double patty |
| "No onions" | Remove onions |
| "Add bacon" | Add bacon topping |
| "Actually, make that two" | Change quantity to 2 |
| "What's good here?" | Get recommendations |
| "The usual" | Reorder your favorite |
Sample Conversation
You: "Hey, I'd like to order for pickup"
AI: "Sure! I can help with that. What would you like today?"
You: "Um, let me get a chicken sandwich and some fries"
AI: "Great choice! One chicken sandwich and fries. Would you
like regular or large fries?"
You: "Large, and actually can I get the spicy chicken?"
AI: "Of course! I've updated that to a spicy chicken sandwich
with large fries. Anything else?"
You: "A lemonade"
AI: "Perfect. That's one spicy chicken sandwich, large fries,
and a lemonade for pickup. Your total is $14.50.
Should I place this order?"
You: "Yes"
AI: "Order placed! It'll be ready for pickup in about 15 minutes
at 123 Main St. I'll send you a notification when it's ready."
Voice Tips
| Do | Don't |
|---|---|
| Speak naturally | Use robotic commands |
| Make changes anytime | Start over for corrections |
| Ask questions | Assume the AI won't understand |
| Say "the usual" for favorites | Re-explain regular orders |
Phone Ordering
How It Works
Call the restaurant's ordering line to speak with our AI assistant:
- Dial the restaurant's phone number
- AI answers "Welcome to [Restaurant], how can I help you?"
- Place your order naturally
- Confirm and receive order confirmation
Phone Features
| Feature | Description |
|---|---|
| Natural conversation | No "press 1 for..." menus |
| Order history | AI recognizes returning callers |
| Favorites | Say "my usual" or "same as last time" |
| Live transfer | Say "speak to a person" for human help |
| Confirmation | Text/email confirmation sent after order |
Sample Phone Order
AI: "Welcome to Mario's Pizza! How can I help you today?"
You: "Hi, I'd like to order for delivery"
AI: "Sure thing! Can I get your delivery address?"
You: "123 Oak Street, Apartment 4B"
AI: "Got it, 123 Oak Street, Apartment 4B. What would
you like to order?"
You: "A large pepperoni and a order of garlic knots"
AI: "Great! One large pepperoni pizza and garlic knots.
Anything to drink?"
You: "A 2-liter Coke"
AI: "Perfect. Your total is $28.75. How would you like to pay?"
You: "Card on file"
AI: "I'll charge the Visa ending in 4242. Sound good?"
You: "Yes"
AI: "Order placed! Delivery in about 35-45 minutes.
You'll get a text when the driver's on the way.
Anything else I can help with?"
You: "That's it, thanks!"
AI: "Thank you for ordering from Mario's. Enjoy your meal!"
SMS Text Ordering
Getting Started
- Save the restaurant number in your contacts
- Text your order to the number
- AI responds with confirmation and questions
- Reply to confirm payment and delivery details
Text Conversation
┌─────────────────────────────────────────────────────────────────┐
│ Messages with Mario's Pizza Today 6:45 PM │
├─────────────────────────────────────────────────────────────────┤
│ │
│ [You]: Hey can I order a large cheese pizza for pickup? │
│ │
│ [Mario's]: Hi! 👋 One large cheese pizza for pickup - got it! │
│ Would you like to add any toppings or sides? │
│ │
│ [You]: Add mushrooms and a side salad │
│ │
│ [Mario's]: Perfect! Here's your order: │
│ • Large cheese pizza + mushrooms │
│ • Side salad │
│ Total: $22.50 │
│ │
│ Reply PAY to charge your saved card, or CHANGE to modify. │
│ │
│ [You]: PAY │
│ │
│ [Mario's]: ✅ Order confirmed! Ready for pickup in ~20 min │
│ at 456 Main St. Reply TRACK for updates. │
│ │
└─────────────────────────────────────────────────────────────────┘
SMS Commands
| Text | Action |
|---|---|
MENU | Get a link to the menu |
REORDER | Reorder your last order |
TRACK | Get order status |
CANCEL | Cancel pending order |
HELP | Get assistance |
STOP | Unsubscribe from messages |
Messaging Apps
WhatsApp Ordering
Order directly through WhatsApp:
- Add the restaurant on WhatsApp
- Send a message to start ordering
- Complete your order in chat
- Pay via WhatsApp Pay or saved card
┌─────────────────────────────────────────────────────────────────┐
│ WhatsApp • Mario's Pizza Online │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Hi! Welcome to Mario's Pizza 🍕 │
│ How can I help you today? │
│ • Order food │
│ • View menu │
│ • Track order │
│ • Contact us │
│ 11:30 AM ✓✓│
│ │
│ Order food │
│ 11:31 AM ✓✓│
│ │
│ Great! What would you like to order? │
│ You can type your order or send a voice message. │
│ 11:31 AM ✓✓│
│ │
└─────────────────────────────────────────────────────────────────┘
iMessage Ordering
Order through Apple Business Chat:
- Tap the restaurant in Apple Maps
- Select "Message"
- Place your order via iMessage
- Pay with Apple Pay
Facebook Messenger
Order through the restaurant's Facebook page:
- Visit the restaurant's Facebook page
- Click "Message"
- Say "I want to order"
- Complete order in Messenger
Supported Platforms
| Platform | Available | Features |
|---|---|---|
| SMS | ✓ | Text ordering, confirmations |
| ✓ | Full ordering, WhatsApp Pay | |
| iMessage | ✓ | Apple Pay integration |
| Messenger | ✓ | Facebook Pay |
| Telegram | ✓ | Text ordering, bot commands |
| Instagram DM | ✓ | Ordering via DMs |
AI Capabilities
What the AI Understands
| Capability | Example |
|---|---|
| Natural language | "I'm craving something spicy" |
| Context | "Make it a combo" (after ordering entree) |
| Modifications | "No pickles, extra cheese" |
| Questions | "What's in the house salad?" |
| Recommendations | "What do you suggest?" |
| Allergies | "I have a nut allergy" |
| Dietary needs | "Do you have gluten-free options?" |
| Corrections | "Actually, cancel the fries" |
Memory & Personalization
The AI remembers:
- Your order history
- Dietary preferences and allergies
- Favorite items
- Delivery addresses
- Payment methods
Example:
You: "The usual, please"
AI: "Your usual - a spicy chicken sandwich, large fries,
and a Diet Coke. Same delivery address at 123 Oak St?"
Multilingual Support
Order in your preferred language:
| Language | Supported |
|---|---|
| English | ✓ |
| Spanish | ✓ |
| French | ✓ |
| Mandarin | ✓ |
| Korean | ✓ |
| Vietnamese | ✓ |
| +15 more | ✓ |
The AI automatically detects your language and responds accordingly.
Order Confirmation
Confirmation Details
After ordering, you receive:
┌─────────────────────────────────────────────────────────────────┐
│ ORDER CONFIRMED ✓ │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Order #12847 │
│ Mario's Pizza • 456 Main St │
│ │
│ ITEMS │
│ ───── │
│ 1x Large Pepperoni Pizza $18.00 │
│ 1x Garlic Knots $6.00 │
│ 1x 2-Liter Coke $3.50 │
│ │
│ Subtotal $27.50 │
│ Tax $2.75 │
│ Delivery Fee $3.50 │
│ ───── │
│ Total $33.75 │
│ │
│ DELIVERY │
│ 123 Oak Street, Apt 4B │
│ Est. arrival: 7:30 PM - 7:45 PM │
│ │
│ Reply TRACK for real-time updates │
│ │
└─────────────────────────────────────────────────────────────────┘
Tracking Your Order
Reply TRACK or ask "Where's my order?" to get status:
AI: "Your order is being prepared! 🍕
Currently: In the oven
Estimated ready: 7:20 PM
Driver pickup: 7:25 PM
Delivery: 7:35-7:45 PM"
Privacy & Security
Data Protection
| Data | How It's Used | Retention |
|---|---|---|
| Order history | Personalization, reordering | Until you delete |
| Phone number | Order confirmation, tracking | Required |
| Payment info | Secure card-on-file | Encrypted, PCI compliant |
| Address | Delivery | Until you delete |
| Conversations | Order processing only | 30 days |
Opting Out
To stop receiving messages:
- SMS: Reply
STOP - WhatsApp: Block or message "unsubscribe"
- App: Disable voice ordering in settings
Troubleshooting
Common Issues
| Issue | Solution |
|---|---|
| AI doesn't understand | Rephrase or spell out item names |
| Wrong item added | Say "remove [item]" or "that's wrong" |
| Can't connect | Check internet connection |
| Voice not working | Check microphone permissions |
| SMS not received | Verify phone number in profile |
Get Human Help
At any point, say or text:
- "Speak to a person"
- "Human please"
- "I need help"
- "Transfer me"
You'll be connected to a live team member.
Related Guides
- Browse Menu - View full menu
- Checkout - Complete your order
- Order Tracking - Track your delivery
- Account Settings - Manage preferences