Loyalty & Rewards
Earn points on every order and unlock exclusive rewards.
How It Works
- Order - Place orders as usual
- Earn - Get points on every dollar spent
- Level Up - Reach higher tiers for better rewards
- Redeem - Use points for discounts and free items
Accessing Loyalty
- Go to Profile
- Tap Loyalty & Rewards
- View your status and rewards
Or on the Home screen, tap the loyalty banner.
Earning Points
Points Per Dollar
| Tier | Points Earned |
|---|---|
| Bronze | 1 point / $1 |
| Silver | 1.25 points / $1 |
| Gold | 1.5 points / $1 |
| Platinum | 2 points / $1 |
What Counts
Points earned on:
- Food and beverage
- Delivery fees
- Service fees
Points NOT earned on:
- Tips
- Taxes
- Gift card purchases
When Points Post
- After order delivered/completed
- Usually within 24 hours
- Check Points History for details
Loyalty Tiers
Tier Levels
| Tier | Annual Spend | Benefits |
|---|---|---|
| Bronze | $0+ | 1x points, member discounts |
| Silver | $250+ | 1.25x points, priority support |
| Gold | $500+ | 1.5x points, free delivery |
| Platinum | $1,000+ | 2x points, exclusive rewards |
Tier Progress
On the Loyalty screen:
- See current tier
- Progress bar to next tier
- Spending needed to level up
Tier Benefits
Bronze (Starting Tier)
- Earn 1 point per dollar
- Member-only promotions
- Birthday reward
Silver
- Everything in Bronze
- Earn 1.25 points per dollar
- Priority customer support
- Early access to new restaurants
Gold
- Everything in Silver
- Earn 1.5 points per dollar
- Free delivery on orders $20+
- Exclusive menu items
Platinum
- Everything in Gold
- Earn 2 points per dollar
- Free delivery always
- Dedicated support line
- Surprise rewards
- VIP experiences
Redeeming Points
Available Rewards
View in the Rewards tab:
- Discounts - $5 off, $10 off, etc.
- Free Items - Appetizers, drinks, desserts
- Free Delivery - Skip delivery fee
- Upgrades - Size upgrades, add-ons
How to Redeem
At Checkout
- See available points at checkout
- Toggle Apply Loyalty Discount
- Points deducted, discount applied
In Rewards Tab
- Browse available rewards
- Tap Redeem on desired reward
- Reward added to your account
- Use at next checkout
Points Required
Example rewards:
| Reward | Points |
|---|---|
| $5 off | 500 |
| $10 off | 950 |
| Free appetizer | 750 |
| Free drink | 300 |
| Free delivery | 400 |
Points History
View History
- Go to Loyalty
- Tap History tab
- See all point activity
Transaction Types
| Type | Icon | Description |
|---|---|---|
| Earned | + | Points from orders |
| Redeemed | - | Points used |
| Bonus | star | Promotional points |
| Adjusted | ~ | Corrections |
| Expired | x | Lost points |
Filtering
Filter history by:
- All
- Earned
- Redeemed
- Adjusted
Special Promotions
Bonus Point Events
Watch for:
- Double Points Days - 2x earning
- Triple Points - 3x on specific items
- New Restaurant Bonus - Extra points
- Birthday Bonus - Points gift
How to Know
- Push notifications
- Email alerts
- Home screen banners
- Profile loyalty section
Birthday Rewards
Set Birthday
- Go to Profile
- Tap Edit Profile
- Enter birthday
- Save
Birthday Reward
During your birthday month:
- Bonus points credited
- Special birthday discount
- Free birthday item (Gold+)
Referral Bonus
Refer Friends
- Go to Loyalty
- Tap Refer Friends
- Share your referral link
- Friend signs up and orders
- You both get bonus points
Referral Rewards
Earn Up to 10,000 Bonus Points
Refer up to 20 friends and earn 500 points each time a friend places their first order. That is up to 10,000 bonus points -- enough for $100 in rewards.
| Action | Points |
|---|---|
| Friend signs up | 100 |
| Friend first order | 500 |
| Each friend (up to 20) | 500 |
Points Expiration
Standard Points
Points Expiration
Points expire after 12 months of account inactivity. Place an order, redeem points, or earn new points at least once every 12 months to keep your balance from expiring.
Points expire 12 months after earning if:
- No account activity
- No orders placed
- No points redeemed
Promotional Points
Bonus/promotional points may expire sooner:
- Expiration shown when earned
- Use before deadline
- Cannot be extended
Troubleshooting
Points Not Showing
- Wait 24 hours after order completion
- Check order was delivered/picked up
- Verify order not cancelled/refunded
- Contact support with order number
Wrong Tier
- Tier based on rolling 12-month spend
- Check Points History for spend total
- Tier updates automatically
- Allow 24 hours for changes
Cannot Redeem
- Check sufficient points balance
- Verify reward not expired
- Some rewards have minimums
- Contact support if issue persists