Pickup Ordering
Order ahead and grab your food when it is ready -- no waiting in line.
Placing a Pickup Order
- Open the restaurant and tap Pickup at the top of the menu
- Browse the full menu and add items to your cart
- Proceed to checkout and select Pickup as your order type
- Complete payment
All menu items are available for pickup unless the restaurant has marked specific items as dine-in only.
Selecting a Pickup Time
At checkout you can choose when to pick up:
| Option | Description |
|---|---|
| ASAP | Kitchen starts immediately; estimated time shown |
| Schedule | Choose a date and 15-minute window (up to 7 days ahead) |
Scheduling Tips
- Popular times fill up -- order early for peak hours
- The app shows available time slots based on kitchen capacity
- You can change your pickup time before the restaurant starts preparing
Order Confirmation
After placing your order you receive:
- In-app confirmation with order number and estimated ready time
- Email receipt sent to your account email
- Push notification (if enabled) with order summary
Save your order number -- staff may ask for it at pickup.
Ready Notification
When your food is ready:
- A push notification says "Your order is ready for pickup!"
- The in-app order status changes to Ready
- If you enabled SMS alerts, you also receive a text message
Checking In on Arrival
Let the restaurant know you have arrived so they can have your order waiting:
In the App
- Open your active order
- Tap "I'm Here"
- Optionally add your parking spot or vehicle description
- Staff brings your order or directs you to the pickup area
Curbside Pickup
If the restaurant offers curbside:
- Park in a designated curbside spot
- Tap "I'm Here" and enter your spot number
- A staff member brings the order to your car
Pickup Locations
Restaurants may designate specific pickup points:
| Location | When Used |
|---|---|
| Front counter | Walk-in pickup |
| Pickup shelf | Self-service grab-and-go |
| Curbside | Stay in your vehicle |
| Drive-thru window | If restaurant supports it |
The confirmation screen tells you where to go.
Modifying or Canceling
- Before preparation starts: cancel or modify freely from the order screen
- During preparation: contact the restaurant through the app; modifications are not guaranteed
- After ready: the order cannot be canceled