Order Tracking
Follow your order from kitchen to delivery.
Accessing Order Tracking
After placing an order:
- Tap Track Order on confirmation
- Or go to Orders tab
- Tap your active order
Order Status Timeline
Your order moves through stages:
Delivery Orders
| Status | Description |
|---|---|
| Order Received | Restaurant confirmed |
| Being Prepared | Kitchen is cooking |
| Ready for Pickup | Waiting for driver |
| Out for Delivery | Driver on the way |
| Delivered | At your door |
Pickup Orders
| Status | Description |
|---|---|
| Order Received | Restaurant confirmed |
| Being Prepared | Kitchen is cooking |
| Ready for Pickup | Come get it! |
| Picked Up | You got it |
Dine-In Orders
| Status | Description |
|---|---|
| Order Received | Kitchen notified |
| Being Prepared | Cooking now |
| Ready | Coming to your table |
| Served | Enjoy! |
Real-Time Updates
The tracking screen shows:
Live Status
- Current stage highlighted
- Completed stages checked
- Estimated time countdown
Push Notifications
You will receive notifications for:
- Order confirmed
- Order being prepared
- Ready for pickup
- Driver assigned (delivery)
- Driver arriving soon
- Delivered
Estimated Time
ETA Display
Shows estimated:
- Ready time (pickup/dine-in)
- Delivery time (delivery)
- Updates in real-time
Time Changes
Estimated arrival times are dynamic and update in real-time. Slight changes are normal and reflect actual kitchen and delivery conditions rather than a problem with your order.
ETA may change due to:
- Kitchen busy (longer)
- Quick preparation (shorter)
- Traffic conditions (delivery)
- Driver delays
Delivery Tracking
For delivery orders:
Driver Info
When assigned, see:
- Driver name
- Vehicle description
- Contact option
Live Map
- Driver location shown on map
- Route to your address
- Updates every few seconds
Contact Driver
- Tap Contact
- Choose call or message
- Communicate directly
Note: Contact available only during active delivery.
Order Details
Tap Order Details to see:
- Order number (tap to copy)
- All items ordered
- Special instructions
- Delivery address
- Payment summary
Restaurant Information
View restaurant:
- Name and location
- Phone number
- Address (for pickup)
Tap phone to call restaurant directly.
Order Actions
Cancel Order
If order not yet prepared:
- Tap Cancel Order
- Confirm cancellation
- Refund processed
You cannot cancel an order once the restaurant has started preparing it. If you need to make changes after preparation begins, contact the restaurant directly or reach out to support.
Reorder
After completion:
- Tap Reorder
- Same items added to cart
- Review and checkout
Order Issues
Report a Problem
If something is wrong:
- Tap Help or Report Issue
- Select issue type:
- Missing items
- Wrong items
- Quality issue
- Never delivered
- Late delivery
- Add description
- Submit
Contact Support
For immediate help:
- Tap Contact Support
- Choose chat or call
- Explain your issue
Order History
View Past Orders
- Go to Orders tab
- Scroll to see history
- Tap any order for details
Search Orders
- Tap Search
- Enter restaurant name
- Filter by date range
Filter Orders
Filter by status:
- All orders
- Completed
- Cancelled
- In progress
Receipts
View Receipt
- Open order details
- Tap View Receipt
- See itemized receipt
Email Receipt
- Tap Email Receipt
- Sent to your account email
Download Receipt
- Tap Download
- PDF saved to device