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Printer Routing & Redundancy

When a server sends an order, where does it go? Does the beer go to the Bar Printer and the burger to the Kitchen? Routing Rules determine the journey of every ticket.

Core Concepts​

  • Stations: A physical destination. Can be a Printer (Star Micronics) or a Digital Screen (KDS).
  • Tags: Labels on menu items (e.g., [Hot Food], [Cold Prep], [Bar]).
  • Rules: Logic statements that say "Send [Tag] to [Station]".

Configuring Routing​

1. Define Stations​

Go to Hardware > Stations:

  • Bar Printer: (IP: 192.168.1.50)
  • Kitchen KDS: (Device ID: KDS-01)
  • Expo Printer: (IP: 192.168.1.52)

2. Set Item Tags​

In Menu Management, assign tags to Categories or individual items:

  • Assign [Alcohol] tag to the "Beers" category.
  • Assign [Hot Food] tag to "Burgers" and "Steaks".

3. Create Routing Rules​

Go to Hardware > Routing Rules:

  • Rule A: IF Item has Tag [Alcohol] -> Send to Bar Printer.
  • Rule B: IF Item has Tag [Hot Food] -> Send to Kitchen KDS.

Advanced Redundancy (Failover)​

Hardware fails. Software shouldn't. Olympus uses intelligent heartbeat monitoring to handle printer jams or network disconnects.

Setting Failover Strategies​

In the Station Settings for "Kitchen Printer":

  1. Primary Strategy: Print Immediately.
  2. Failover Target: Select "Expo Printer" (Backup).
  3. Trigger: "If Primary is Unreachable for 10 seconds".

What happens: If the Kitchen Printer runs out of paper or unplugged, the system detects the failure. Instead of losing the ticket, it reroutes the order to the Expo Printer automatically, appending a ** REROUTED FROM KITCHEN ** banner so staff know what happened.

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