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Staff Management

Manage schedules, roles, permissions, and performance.

Key Features​

FeatureDescription
ScheduleCreate and edit work schedules
Time ClockReview clock-in/out records
RolesAssign positions and permissions
PerformanceView sales per employee

Accessing Staff Management​

  1. Log in as manager
  2. Go to Staff in navigation
  3. Or say "Hey Maximus, show staff"

Scheduling​

Creating Shifts​

  1. Go to Schedule tab
  2. Select the week
  3. Tap a time slot
  4. Assign employee
  5. Save

Publishing Schedule​

  1. Complete all shifts
  2. Tap "Publish"
  3. Staff receive notifications

Time Clock Review​

View Clock Records​

  1. Go to Time Clock tab
  2. Select date range
  3. See all clock-ins/outs

Making Corrections​

  1. Find the record
  2. Tap "Edit"
  3. Adjust time
  4. Add reason
  5. Save

Roles & Permissions​

RolePermissions
ServerOrders, payments, tables
HostTables, waitlist
BartenderOrders, payments, bar tabs
ChefKDS, inventory
ManagerAll features + reports

Performance​

View staff performance metrics:

  • Sales per server
  • Average check size
  • Table turn rate
  • Tips earned

Voice Commands​

SayResponse
"Who's clocked in?"List of active staff
"Who's working tomorrow?"Tomorrow's schedule
"What's server 3's sales?"Individual performance

Labor Costs​

Real-Time Labor Tracking​

View current labor metrics:

MetricDescription
Labor %Labor cost as % of sales
Hours todayTotal hours worked
ForecastProjected end-of-day labor

Target Labor Percentage​

  • Fast casual: 25-30%
  • Full service: 30-35%
  • Fine dining: 35-40%

Set alerts when exceeding targets.

Overtime Management​

Overtime Alerts​

Get notified when employees approach overtime:

  1. Go to Settings > Labor
  2. Set overtime threshold (default: 40 hrs/week)
  3. Set alert at X hours before threshold
  4. Receive push notifications

Viewing Overtime Status​

  1. Go to Staff > Hours
  2. Red indicators show approaching overtime
  3. Tap employee for weekly breakdown

Staff Notifications​

Send Announcements​

  1. Go to Staff > Messages
  2. Tap New Announcement
  3. Type message
  4. Select recipients (all, role, individual)
  5. Send

Shift Reminders​

Automatic reminders sent:

  • 24 hours before shift
  • 1 hour before shift
  • When schedule changes

Adding New Employees​

  1. Go to Staff > Add Employee
  2. Enter details:
    • Name
    • Email/phone
    • Role
    • Hourly rate
  3. Set permissions
  4. Create login credentials
  5. Tap Save

New employee receives welcome email with login instructions.

Troubleshooting​

Schedule Not Publishing​

  1. Check all required shifts are filled
  2. Verify no conflicts exist
  3. Ensure you have publish permissions
  4. Try logging out and back in

Time Clock Discrepancy​

  1. Review punch times
  2. Check for missed punches
  3. Verify location data
  4. Make manual correction with reason

Employee Can't Log In​

  1. Verify account is active
  2. Reset their PIN if needed
  3. Check they're assigned to location
  4. Ensure role has login permissions

Best Practices​

  1. Publish early - Post schedules 2 weeks ahead
  2. Review daily - Check clock-ins each morning
  3. Monitor overtime - Keep labor costs controlled
  4. Update roles - Keep permissions current
  5. Recognize top performers - Use performance data
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