Voice AI Dashboard & Analytics
Monitor, configure, and optimize your "Hey Maximus" Voice AI system.
Overview
The Voice AI Dashboard provides:
- Real-time accuracy and performance metrics
- Usage analytics and trending queries
- Custom command configuration
- Training and optimization tools
- Voice AI settings management
┌─────────────────────────────────────────────────────────────────┐
│ VOICE AI DASHBOARD Last 30 Days │
├─────────────────────────────────────────────────────────────────┤
│ │
│ PERFORMANCE OVERVIEW │
│ ───────────────────────────────── │
│ Total Interactions: 1,247 │
│ Recognition Accuracy: 94.2% ▲ 2.1% vs last month │
│ Intent Accuracy: 91.8% ▲ 1.5% vs last month │
│ Avg Response Time: 1.2s │
│ User Satisfaction: 4.6/5 │
│ │
│ USAGE BY CATEGORY │
│ ───────────────────────────────── │
│ Analytics Queries ████████████████████░░░░░ 42% (524) │
│ Operational Commands ████████████░░░░░░░░░░░░░ 28% (349) │
│ Menu Actions ██████░░░░░░░░░░░░░░░░░░░ 15% (187) │
│ Staff Commands ████░░░░░░░░░░░░░░░░░░░░░ 10% (125) │
│ Other █░░░░░░░░░░░░░░░░░░░░░░░░ 5% (62) │
│ │
│ DAILY USAGE TREND │
│ ───────────────────────────────── │
│ 60 ┤ ╭─╮ ╭─╮ │
│ 40 ┤ ╭───╯ ╰─╮ ╭───╮ ╭──╯ ╰──╮ │
│ 20 ┤───╯ ╰───╯ ╰───────╯ ╰─── │
│ └────────────────────────────────────────── │
│ Mon Tue Wed Thu Fri Sat Sun │
│ │
│ [Configure AI] [View Logs] [Train Model] [Settings] │
│ │
└─────────────────────────────────────────────────────────────────┘
Accessing the Dashboard
- Go to Manager → Voice AI → Dashboard
- Or say "Hey Maximus, show me Voice AI settings"
Performance Metrics
Recognition Accuracy
Measures how well the system understands spoken words:
| Metric | Description | Target |
|---|---|---|
| Word Accuracy | Correct word transcription | > 95% |
| Phrase Accuracy | Complete phrase understanding | > 90% |
| Noise Handling | Accuracy in noisy environments | > 85% |
Intent Recognition
Measures understanding of what users want:
┌─────────────────────────────────────────────────────────────────┐
│ INTENT RECOGNITION BREAKDOWN │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Intent Category Accuracy Interactions Trend │
│ ───────────────────────────────────────────────────────────── │
│ Sales Query 96.5% 312 ▲ 1.2% │
│ Labor Query 94.2% 156 ▲ 0.8% │
│ Menu Action 93.8% 187 ▬ 0.0% │
│ Operational Query 92.1% 245 ▲ 2.3% │
│ Staff Command 89.5% 125 ▼ 0.5% │
│ Report Generation 87.3% 89 ▲ 3.1% │
│ Unknown/Unclear N/A 62 ▼ 15% │
│ │
│ MISUNDERSTOOD QUERIES (requires review) │
│ ───────────────────────────────────────────────────────────── │
│ "What's the rev looking like?" → Interpreted as: Unknown │
│ "86 chicken parm" → Interpreted as: 86 chicken │
│ "Flip the board" → Interpreted as: Unknown │
│ │
│ [Review & Train] [Export Report] │
│ │
└─────────────────────────────────────────────────────────────────┘
Response Quality
| Metric | Description | Target |
|---|---|---|
| Response Time | Time to generate answer | < 2 seconds |
| Completion Rate | Successfully completed requests | > 95% |
| Follow-up Needed | Queries requiring clarification | < 10% |
Usage Analytics
Popular Queries
View most common voice interactions:
| Rank | Query | Count | Accuracy |
|---|---|---|---|
| 1 | "What were sales today?" | 156 | 98% |
| 2 | "Who's clocked in?" | 89 | 96% |
| 3 | "What's the wait time?" | 76 | 94% |
| 4 | "86 [item]" | 68 | 92% |
| 5 | "How's the kitchen?" | 54 | 91% |
Usage by Time
See when Voice AI is used most:
USAGE BY HOUR
────────────────────────────────────────────────────────────────
Peak Usage: 11AM-1PM (lunch rush) and 5PM-8PM (dinner)
50 ┤ ╭──╮ ╭────────╮
40 ┤ ╭╯ ╰╮ ╭╯ ╰╮
30 ┤ ╭────╯ ╰──╮ ╭────╯ ╰──╮
20 ┤ ╭────╯ ╰──────────╯ ╰──
10 ┤─────────╯
└─────────────────────────────────────────────────────────────
6AM 8AM 10AM 12PM 2PM 4PM 6PM 8PM 10PM
Insight: High usage during busy periods when managers
need hands-free access to information
Usage by User
Track which team members use Voice AI:
| User | Interactions | Accuracy | Top Use |
|---|---|---|---|
| Maria (GM) | 423 | 95% | Sales analytics |
| John (KM) | 312 | 93% | Kitchen status |
| Sarah (AM) | 256 | 92% | Labor queries |
| Mike (SM) | 189 | 94% | 86 commands |
Custom Commands
Creating Custom Commands
Define custom voice commands for your restaurant:
- Go to Voice AI → Custom Commands
- Click + Add Command
- Configure:
┌─────────────────────────────────────────────────────────────────┐
│ CREATE CUSTOM COMMAND │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Trigger Phrases (what users will say): │
│ ───────────────────────────────────────────────────────────── │
│ [flip the board ] │
│ [swap the menu board ] │
│ [change the display ] │
│ [+ Add another phrase] │
│ │
│ Action: │
│ ───────────────────────────────────────────────────────────── │
│ [System Command ▼] │
│ │
│ Command: [Rotate digital signage to next layout ] │
│ │
│ Response: │
│ ───────────────────────────────────────────────────────────── │
│ [Switching the menu board to the next layout ] │
│ │
│ Permissions: │
│ ───────────────────────────────────────────────────────────── │
│ [✓] Manager [✓] Shift Lead [ ] Staff │
│ │
│ [Cancel] [Save Command] │
│ │
└─────────────────────────────────────────────────────────────────┘
Command Types
| Type | Description | Example |
|---|---|---|
| Query | Retrieve information | "What's the 86 list?" |
| Action | Perform an operation | "Turn on happy hour" |
| Report | Generate a report | "Send me the daily report" |
| Alert | Create a notification | "Alert kitchen about VIP" |
| System | Control system features | "Switch camera view" |
Testing Commands
Before deploying, test your custom commands:
- Click Test Command
- Speak the trigger phrase
- Verify correct recognition
- Check action executes properly
- Review response clarity
Training & Optimization
Reviewing Misunderstandings
Improve accuracy by reviewing failed queries:
- Go to Voice AI → Training → Review Queue
- See queries that weren't understood
- For each query:
- Listen to audio (if available)
- See what system interpreted
- Correct the interpretation
- Add to training data
Adding Training Examples
Teach the system new phrases:
┌─────────────────────────────────────────────────────────────────┐
│ ADD TRAINING EXAMPLE │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Phrase: [what's the rev looking like ] │
│ │
│ Correct Intent: [Sales Query ▼] │
│ │
│ Parameters: │
│ Time Period: [Today ▼] │
│ Metric: [Revenue ▼] │
│ │
│ Similar Phrases (auto-suggested): │
│ [✓] "how's the revenue" │
│ [✓] "what's revenue looking like" │
│ [ ] "show me the rev" (add manually) │
│ │
│ [Cancel] [Add Example] │
│ │
└─────────────────────────────────────────────────────────────────┘
Restaurant-Specific Terms
Add terms unique to your restaurant:
| Category | Examples |
|---|---|
| Menu Items | "chicken parm" → Chicken Parmigiana |
| Slang | "the board" → Digital menu display |
| Abbreviations | "OT" → Overtime |
| Nicknames | "Mary's special" → Item #47 |
Training Schedule
System automatically retrains:
- Daily: Incorporates new examples
- Weekly: Full model update
- On-demand: Trigger manual training
Voice AI Settings
General Settings
┌─────────────────────────────────────────────────────────────────┐
│ VOICE AI SETTINGS │
├─────────────────────────────────────────────────────────────────┤
│ │
│ ACTIVATION │
│ ───────────────────────────────────────────────────────────── │
│ Wake Word: [Hey Maximus ▼] │
│ Wake Word Sensitivity: ████████░░ High │
│ Listen Timeout: [8] seconds │
│ │
│ VOICE & RESPONSE │
│ ───────────────────────────────────────────────────────────── │
│ Voice Style: [Professional ▼] │
│ Response Speed: ████████░░ Normal │
│ Confirmation Sound: [✓] Enabled │
│ │
│ PERMISSIONS │
│ ───────────────────────────────────────────────────────────── │
│ Analytics Queries: [✓] All Staff │
│ Menu Changes: [✓] Manager+ │
│ Labor Commands: [✓] Manager+ │
│ System Commands: [✓] Owner Only │
│ │
│ PRIVACY │
│ ───────────────────────────────────────────────────────────── │
│ Audio Logging: [ ] Disabled │
│ Query History: [✓] 30 days │
│ Anonymous Analytics: [✓] Enabled │
│ │
│ [Cancel] [Save Settings] │
│ │
└─────────────────────────────────────────────────────────────────┘
Alert Configuration
Configure when Voice AI proactively alerts you:
| Alert | Threshold | Notification |
|---|---|---|
| Kitchen Backup | Tickets > 15 min | Voice + Push |
| High Wait Time | Wait > 20 min | Voice |
| Overtime Warning | 38+ hours | Voice + Push |
| Sales Milestone | Target reached | Voice |
| Low Inventory | Critical items | Push only |
Device Settings
Configure Voice AI on different devices:
| Device | Setting | Default |
|---|---|---|
| Manager Tablet | Full features | Enabled |
| POS Terminal | Limited (no reports) | Enabled |
| Kitchen Display | Kitchen commands only | Disabled |
| Mobile App | Full features | Enabled |
Reports & Export
Voice AI Reports
Generate reports on Voice AI usage:
| Report | Content | Schedule |
|---|---|---|
| Weekly Summary | Usage, accuracy, top queries | Auto Monday |
| Accuracy Report | Recognition rates, failures | On-demand |
| Training Progress | Improvements over time | Monthly |
| User Adoption | Usage by team member | On-demand |
Exporting Data
Export Voice AI data for analysis:
- Query logs (CSV)
- Accuracy metrics (PDF)
- Custom command definitions (JSON)
- Training examples (JSON)
Best Practices
Improving Accuracy
| Do | Don't |
|---|---|
| Speak clearly in a normal tone | Shout or whisper |
| Wait for the listening indicator | Rush the command |
| Use consistent phrasing | Change wording each time |
| Report misunderstandings | Ignore recognition errors |
Training Recommendations
- Review weekly: Check misunderstood queries every week
- Add variations: Include different ways to say the same thing
- Test changes: Verify training improves accuracy
- Remove conflicts: Ensure similar phrases have distinct meanings
Security
- Limit sensitive commands: Restrict financial/HR to managers
- Review access logs: Check who's using Voice AI
- Disable on public devices: No Voice AI on customer-facing screens
- Train staff on privacy: What not to say within earshot
Troubleshooting
Low Accuracy
| Symptom | Cause | Solution |
|---|---|---|
| Misheard words | Background noise | Use in quieter location |
| Wrong intent | Ambiguous phrasing | Be more specific |
| Unknown commands | Not trained | Add to custom commands |
| Slow response | Network issues | Check connectivity |
Voice AI Not Activating
- Check device microphone permissions
- Verify wake word sensitivity setting
- Ensure device isn't muted
- Test in a quieter environment
- Restart the application
Getting Help
- In-app: Say "Hey Maximus, help"
- Support: support@restaurantrevolution.ai
- Documentation: This guide and related guides
Related Guides
- Voice AI Overview - Commands and usage
- Staff Voice Commands - Staff-level commands
- Drive-Thru Voice AI - Customer-facing Voice AI
- Dashboard Overview - Manager dashboard