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Delivery Analytics & Commissions

Track performance and profitability across all delivery platforms.

Analytics Dashboard​

Overview Metrics​

┌─────────────────────────────────────────────────────────────────┐
│  DELIVERY PERFORMANCE                    This Week ▼            │
├─────────────────────────────────────────────────────────────────┤
│                                                                  │
│  ┌──────────────┐  ┌──────────────┐  ┌──────────────┐          │
│  │    Orders    │  │   Revenue    │  │  Net Profit  │          │
│  │     347      │  │   $8,234     │  │   $5,892     │          │
│  │   ↑ 12%      │  │   ↑ 15%      │  │   ↑ 8%       │          │
│  └──────────────┘  └──────────────┘  └──────────────┘          │
│                                                                  │
│  ┌──────────────┐  ┌──────────────┐  ┌──────────────┐          │
│  │  Avg Ticket  │  │ Commission   │  │  Prep Time   │          │
│  │    $23.73    │  │   $2,342     │  │   14.2 min   │          │
│  │   ↑ 3%       │  │   (28.4%)    │  │   ↓ 2 min    │          │
│  └──────────────┘  └──────────────┘  └──────────────┘          │
│                                                                  │
└─────────────────────────────────────────────────────────────────┘

Platform Comparison​

Revenue by Platform​

PlatformOrdersRevenueAvg TicketCommissionNet
DoorDash156$3,712$23.79$1,114 (30%)$2,598
UberEats124$2,945$23.75$883 (30%)$2,062
Grubhub67$1,577$23.54$345 (22%)$1,232
Total347$8,234$23.73$2,342$5,892

Performance Metrics​

PlatformAccept RatePrep TimeRatingIssues
DoorDash98.2%13.5 min4.82
UberEats97.8%14.8 min4.73
Grubhub99.1%14.2 min4.90

Commission Tracking​

Understanding Commissions​

Delivery platforms charge commissions:

PlatformStandardPartnershipPremium
DoorDash15%25%30%
UberEats15%25%30%
Grubhub10%20%25%+

Commission Calculator​

Order Total:        $50.00
Platform:           DoorDash (30%)
─────────────────────────────
Commission:         -$15.00
Net Revenue:        $35.00
Food Cost (30%):    -$15.00
Labor (estimated):  -$8.00
─────────────────────────────
Profit:             $12.00 (24%)

Commission Reports​

View commission breakdown:

  1. Go to Reports > Delivery > Commissions
  2. Select date range
  3. Filter by platform
  4. Export for accounting

Profitability Analysis​

Item-Level Profitability​

Analyze which items are most profitable for delivery:

ItemOrdersRevenueFood CostCommissionProfitMargin
Burger Combo89$1,335$334$400$60145%
Pizza Large67$1,005$201$301$50350%
Fish Tacos34$442$177$133$13230%
Caesar Salad45$540$108$162$27050%

Low Margin Alerts​

System flags items with low delivery margins:

⚠️ LOW MARGIN ITEMS

These items have less than 25% profit margin on delivery:

- Fish Tacos: 30% margin
- Ribeye Steak: 18% margin
- Seafood Platter: 22% margin

Consider:
- Increasing delivery price
- Removing from delivery menu
- Reducing portion size for delivery

Time-Based Analytics​

Hourly Performance​

Orders by Hour (Last 7 Days)

12AM ▏
 1AM ▏
 2AM ▏
 3AM ▏
 4AM ▏
 5AM ▏
 6AM ▏▎ 3
 7AM ▏▎▎ 8
 8AM ▏▎▎▎ 12
 9AM ▏▎▎ 9
10AM ▏▎▎▎ 15
11AM ▏▎▎▎▎▎ 28
12PM ▏▎▎▎▎▎▎▎▎ 45  ← Lunch peak
 1PM ▏▎▎▎▎▎▎▎ 42
 2PM ▏▎▎▎▎ 22
 3PM ▏▎▎▎ 18
 4PM ▏▎▎▎▎ 24
 5PM ▏▎▎▎▎▎▎ 35
 6PM ▏▎▎▎▎▎▎▎▎▎ 52  ← Dinner peak
 7PM ▏▎▎▎▎▎▎▎▎ 48
 8PM ▏▎▎▎▎▎▎ 38
 9PM ▏▎▎▎▎ 25
10PM ▏▎▎▎ 15
11PM ▏▎▎ 8

Day of Week​

DayOrdersRevenueBest Platform
Monday42$998UberEats
Tuesday38$902DoorDash
Wednesday45$1,068DoorDash
Thursday48$1,140UberEats
Friday62$1,472DoorDash
Saturday58$1,377UberEats
Sunday54$1,277Grubhub

Customer Insights​

Order Patterns​

MetricValue
New customers45%
Repeat customers55%
Avg orders per customer2.3
Reorder rate38%

DoorDash Top Items:

  1. Burger Combo (23%)
  2. Chicken Wings (18%)
  3. Pizza (15%)

UberEats Top Items:

  1. Healthy Bowl (22%)
  2. Salads (19%)
  3. Wraps (14%)

Grubhub Top Items:

  1. Family Meals (28%)
  2. Combo Platters (21%)
  3. Catering Orders (15%)

Operational Metrics​

Prep Time Analysis​

MetricTargetActualStatus
Avg prep time15 min14.2 min✓ Good
Orders over 20 minUnder 10%8%✓ Good
Orders over 30 minUnder 2%3%⚠ Watch

Accuracy & Issues​

Issue TypeCount% of Orders
Missing items51.4%
Wrong items20.6%
Quality complaints30.9%
Late pickup41.2%
Total144.0%

Driver Wait Time​

PlatformAvg WaitTarget
DoorDash3.2 minUnder 5 min
UberEats4.1 minUnder 5 min
Grubhub2.8 minUnder 5 min

Reports​

Available Reports​

ReportDescriptionSchedule
Daily SummaryOrders, revenue, issuesDaily 6am
Weekly PerformanceWeek-over-week trendsMonday 8am
Commission ReportDetailed commission breakdownWeekly
Platform ComparisonSide-by-side platform analysisMonthly
Profitability AnalysisItem-level marginsMonthly

Exporting Data​

Export for analysis:

  1. Go to Reports > Delivery
  2. Select report type
  3. Choose date range
  4. Click Export
  5. Choose format (CSV, PDF, Excel)

Scheduled Reports​

Set up automatic reports:

  1. Go to Settings > Reports
  2. Click Schedule Report
  3. Select delivery reports
  4. Set frequency
  5. Add recipients

Optimizing Performance​

Increase Revenue​

Based on analytics:

  1. Peak hour staffing: More staff during lunch/dinner
  2. Menu optimization: Promote high-margin items
  3. Upsell combos: Bundle items for delivery
  4. Platform promotions: Participate in platform deals

Reduce Costs​

  1. Right-size portions: Delivery-specific portions
  2. Packaging efficiency: Appropriate containers
  3. Prep optimization: Batch prep for delivery
  4. Negotiate commissions: Volume-based rates

Improve Ratings​

  1. Consistency: Same quality every order
  2. Accuracy: Double-check orders
  3. Speed: Meet or beat prep times
  4. Packaging: Keep food fresh

Voice Commands​

TaskSay
Today's stats"Delivery performance today"
Commission total"How much in delivery commissions?"
Platform comparison"Compare DoorDash and UberEats"
Top items"Best selling delivery items"
Export report"Export delivery report"

Integrations​

Accounting Integration​

Sync commission data to:

  • QuickBooks
  • Xero
  • FreshBooks

Business Intelligence​

Export to:

  • Excel/Google Sheets
  • Tableau
  • Power BI
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