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QR Code Ordering Setup

Enable guests to order and pay from their phones.

Overview​

QR code ordering lets guests:

  • Browse your full menu on their phones
  • Order directly to the kitchen
  • Pay without waiting for the check
  • Split bills easily

Benefits for Your Restaurant:

  • Faster table turns
  • Reduced server workload
  • Higher average checks (AI recommendations)
  • Improved accuracy (no miscommunication)

Quick Setup​

Step 1: Enable QR Ordering​

  1. Go to Settings → Ordering Channels
  2. Toggle QR Code Ordering to ON
  3. Configure basic settings

Step 2: Generate QR Codes​

  1. Go to Settings → QR Codes
  2. Select tables to generate codes for
  3. Click Generate QR Codes
  4. Print or download codes

Step 3: Place QR Codes​

  • Table tents
  • Table stickers
  • Menu inserts
  • Wall-mounted displays

QR Code Management​

Generating Codes​

OptionBest For
Per TableFull-service restaurants
Per ZoneQuick service, bars
GenericCounter service

Bulk Generation​

  1. Go to Settings → QR Codes
  2. Select Bulk Generate
  3. Choose tables or upload list
  4. Select format (PDF, PNG, SVG)
  5. Download and print

QR Code Design​

Customize your codes:

  • Add your logo (center)
  • Choose colors (brand match)
  • Add table number
  • Include instructions

QR-Specific Menu​

Create a QR-specific menu view:

  1. Go to Menu → Channels
  2. Select QR Ordering
  3. Configure:
    • Which items appear
    • Item order/layout
    • Photos and descriptions
    • Modifier visibility

Item Availability​

Control what's available for QR ordering:

SettingEffect
All ItemsFull menu available
QR Menu OnlyCurated selection
Exclude ItemsHide specific items
Time-BasedDaypart restrictions

Upsell Prompts​

Configure AI recommendations:

  1. Go to Menu → QR Settings → Upsells
  2. Enable AI Recommendations
  3. Configure:
    • Appetizer suggestions
    • Drink pairings
    • Dessert prompts
    • Add-on recommendations

Order Flow Settings​

Order Confirmation​

SettingOptions
Auto-SendOrders go straight to kitchen
Server ConfirmServer approves before kitchen
Guest ConfirmGuest confirms before sending

Order Limits​

Set limits per QR order:

  • Maximum items per order
  • Maximum order value
  • Alcohol verification required
  • Time restrictions

Kitchen Routing​

QR orders route like regular orders:

  • Station assignment based on items
  • Priority settings
  • Special handling notes

Payment Settings​

Allowed Payment Methods​

Enable/disable for QR:

  • Credit/Debit cards
  • Apple Pay
  • Google Pay
  • Olympus Pay (stored value)

Tip Settings​

Configure tip options:

  • Suggested percentages (18%, 20%, 22%)
  • Custom tip option
  • Pre-set tip amounts

Split Payment​

Allow guests to:

  • Split equally
  • Split by item
  • Pay custom amounts

Table Management Integration​

Table Assignment​

QR codes link to tables:

  • Auto-assign on first scan
  • Track active sessions
  • Alert when table is abandoned

Server Notification​

When QR order placed:

  • Push notification to server
  • Ticket prints at station
  • Dashboard alert

Session Management​

EventAction
New ScanStart session, show menu
Order PlacedNotify server, send to KDS
Payment CompleteClose session, mark table
No Activity 30 minAuto-close session

Analytics & Reporting​

QR Order Metrics​

Track performance:

  • Orders via QR vs traditional
  • Average check comparison
  • Items per order
  • Time from scan to order
  • Time from order to payment

See what guests order most when using QR:

  • Top items by QR channel
  • Modifier selections
  • Add-on attachment rate

Conversion Funnel​

Track guest journey:

  1. QR Scans
  2. Menu Views
  3. Items Added
  4. Orders Placed
  5. Payments Completed

Troubleshooting​

Guests Can't Scan Code​

Solutions:

  1. Ensure code is well-lit
  2. Check for glare/reflections
  3. Verify code isn't damaged
  4. Test with different phones
  5. Regenerate if needed

Orders Not Reaching Kitchen​

Check:

  1. WiFi connectivity
  2. KDS is online
  3. Routing rules correct
  4. Printer status

Payment Failures​

Verify:

  1. Payment processor status
  2. Card reader connectivity
  3. Guest's card is valid
  4. Network connection

Best Practices​

QR Code Placement​

LocationTip
Table TentsEye level, branded
Table StickersDurable, clean
Menu InsertNear item descriptions
Wall MountFor counter service

Staff Training​

Train staff to:

  • Explain QR ordering to guests
  • Assist with scanning issues
  • Handle mixed order scenarios
  • Process QR payments

Guest Communication​

Help guests understand:

  • "Scan to view menu and order"
  • "Pay anytime when ready"
  • "Server still available"
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