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Kiosk Setup & Configuration

Install and configure self-service kiosks for your restaurant.

Prerequisites​

Before setting up a kiosk:

  • Restaurant Revolution Professional plan or higher
  • Android tablet (10" or larger recommended)
  • Wi-Fi network configured
  • Payment terminal (Stripe reader)
  • Mounting hardware (floor stand, counter, or wall)

Hardware Setup​

Tablet Requirements​

SpecificationMinimumRecommended
Screen size10 inches13-15 inches
Resolution1920x12002560x1600
RAM4 GB8 GB
Storage32 GB64 GB
OSAndroid 10Android 12+
  • Samsung Galaxy Tab S9+
  • Lenovo Tab P12 Pro
  • Google Pixel Tablet
  • Samsung Galaxy Tab A8

Payment Terminal​

Supported Stripe terminals:

  • WisePOS E: Best for kiosk use
  • Stripe Reader M2: Compact option
  • BBPOS Chipper 2X: Budget option

Installation Steps​

1. Install the Kiosk App​

  1. On the tablet, open Play Store
  2. Search for Restaurant Revolution Kiosk
  3. Install the app
  4. Open the app
  1. App shows a pairing code
  2. In Platform Portal, go to Devices > Kiosks
  3. Click + Add Kiosk
  4. Enter the pairing code
  5. Kiosk connects to your account

3. Configure Kiosk Settings​

In Platform Portal:

  1. Basic Settings

    • Name: "Front Kiosk 1"
    • Location: Select your location
    • Type: Floor Stand / Counter / Wall

  2. Display Settings

    • Orientation: Portrait / Landscape
    • Idle timeout: 60-120 seconds
    • Screen brightness: Auto / Manual

  3. Payment Settings

    • Enable/disable tipping
    • Tip percentages: 15%, 18%, 20%
    • Receipt options

4. Connect Payment Terminal​

  1. Power on the Stripe terminal
  2. In kiosk settings, tap Payment Terminal
  3. Select Discover Terminals
  4. Select your terminal from the list
  5. Confirm pairing

5. Mount the Kiosk​

Floor Stand​

  1. Assemble stand per instructions
  2. Secure tablet in holder
  3. Route cables through stand
  4. Anchor to floor if required

Counter Mount​

  1. Attach mount to counter
  2. Secure tablet
  3. Connect power
  4. Position payment terminal

Wall Mount​

  1. Install mounting bracket
  2. Attach tablet holder
  3. Connect power and network
  4. Mount at accessible height

Kiosk Configuration​

Configure what appears on kiosks:

  1. Go to Menu > Kiosk Display
  2. Select categories to show
  3. Order categories as desired
  4. Enable/disable specific items
  5. Set featured items

Upselling​

Configure AI upsells:

  1. Go to Settings > Kiosk > Upselling
  2. Enable/disable upsells
  3. Configure upsell rules:
    • Add drink with entree
    • Upgrade to combo
    • Add dessert at checkout

Pricing​

Kiosks use standard menu pricing unless configured:

  1. Go to Menu > Pricing > Kiosk
  2. Set kiosk-specific prices (optional)
  3. Or use standard menu pricing

Hours of Operation​

Set when kiosks are available:

  1. Go to Settings > Kiosk > Hours
  2. Set operating hours
  3. Configure idle message outside hours

Kiosk Mode Settings​

Idle Screen​

When not in use:

  1. Attract screen: Animated logo/images
  2. Menu preview: Show popular items
  3. Promotions: Display current offers

Session Timeout​

After inactivity:

  1. Warning: "Are you still there?"
  2. Countdown: 30 seconds to respond
  3. Reset: Returns to idle screen
  4. Cart: Cleared for next customer

Accessibility​

Enable accessibility features:

  1. Large touch targets: 48dp+
  2. High contrast mode: Available
  3. Screen reader: Android TalkBack
  4. Audio feedback: Enabled

Network Configuration​

Wi-Fi Setup​

  1. Connect tablet to restaurant Wi-Fi
  2. Use dedicated SSID if available
  3. Ensure stable connection

Network Requirements​

RequirementValue
Bandwidth5 Mbps minimum
Latency< 100ms
FirewallAllow HTTPS outbound

Offline Mode​

note

Kiosks can operate offline with cached menu data and locally queued orders. However, payment processing requires an active internet connection -- cash-only or "pay at counter" modes can be enabled for offline operation.

Testing​

Before Going Live​

Test the following:

  • Browse all menu categories
  • Add items with modifiers
  • Apply special instructions
  • Process card payment
  • Process mobile wallet
  • Apply loyalty points
  • Print/email receipt
  • Cancel and restart order
  • Accessibility features

Test Orders​

Create test orders:

  1. Use test payment card
  2. Verify order appears in KDS
  3. Complete the order
  4. Check reports

Going Live​

Staff Training​

Train staff on:

  1. How customers use kiosks
  2. Assisting customers who need help
  3. Handling kiosk issues
  4. Processing kiosk orders

Launch Checklist​

  • All kiosks configured
  • Payment terminals paired
  • Menu display verified
  • Test orders completed
  • Staff trained
  • Signage placed (optional)

Soft Launch​

Consider a soft launch:

  1. Start with one kiosk
  2. Monitor for issues
  3. Gather customer feedback
  4. Expand to all kiosks

Maintenance​

Daily​

  • Check kiosks are functioning
  • Clean screens
  • Verify payment terminals connected

Weekly​

  • Review kiosk analytics
  • Check for app updates
  • Clean card readers

Monthly​

  • Deep clean all hardware
  • Review kiosk performance
  • Adjust upsell configurations

Security​

Physical Security​

  • Secure mounting (prevent theft)
  • Cable management (prevent tampering)
  • Visible staff presence

Data Security​

PCI Compliance

No customer payment data is stored locally on the kiosk. All payment processing uses PCI-compliant encrypted communications through the Stripe terminal. Never attempt to capture or store card data outside the terminal.

Kiosk Lock​

Enable kiosk lock mode:

  1. Prevents access to Android settings
  2. Auto-restarts if app closes
  3. Requires PIN to exit kiosk mode
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