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Kiosk Management

Monitor, manage, and optimize your self-service kiosks.

Kiosk Dashboard​

Access kiosk management:

  1. Go to Platform Portal
  2. Select Devices > Kiosks
  3. View all kiosks

Dashboard Overview​

Example dashboard view (actual values will vary):

┌─────────────────────────────────────────────────────────────┐
│  KIOSKS                                    [+ Add Kiosk]    │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  Online: --    │  Orders Today: --    │  Revenue: $--       │
│                                                              │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  Kiosk        Status     Last Order    Orders    Issues     │
│  ─────────────────────────────────────────────────────────  │
│  [Kiosk 1]    ● Online   [time]        --        --         │
│  [Kiosk 2]    ● Online   [time]        --        --         │
│  ...                                                         │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Kiosk Status​

Status Indicators​

StatusMeaningAction
● OnlineWorking normallyNone
◐ IdleNo orders recentlyCheck usage
○ OfflineNot connectedTroubleshoot
⚠ IssueProblem detectedReview alerts

Health Monitoring​

For each kiosk, view:

  • Connection: Wi-Fi signal strength
  • Last heartbeat: Time since last check-in
  • App version: Current app version
  • Battery (if applicable): Charge level

Remote Management​

Restart Kiosk​

If a kiosk is unresponsive:

  1. Select the kiosk
  2. Click Actions > Restart App
  3. Kiosk restarts remotely

Update Menu​

Push menu changes immediately:

  1. Make menu changes in Menu Management
  2. Click Sync Kiosks
  3. All kiosks update within 1 minute

Change Settings​

Modify settings remotely:

  1. Select the kiosk
  2. Click Settings
  3. Make changes
  4. Save - applies immediately

Lock/Unlock Kiosk​

Temporarily disable a kiosk:

  1. Select the kiosk
  2. Click Actions > Lock
  3. Kiosk shows "Out of Service"
  4. Unlock when ready

Analytics​

Kiosk Performance​

View performance metrics:

MetricDescription
OrdersTotal orders processed
RevenueTotal sales
Avg CheckAverage order value
Avg TimeAverage ordering time
ConversionStarted → Completed orders
Upsell RateUpsell acceptance %

Time-Based Analysis​

View trends:

  • By Hour: Peak ordering times
  • By Day: Busiest days
  • By Week: Weekly patterns
  • Comparison: This vs. last period

Conversion Funnel​

Track orders through the process:

Started Orders
        │
        ▼
Added Items
        │
        ▼
Reached Checkout
        │
        ▼
Completed Payment

Abandonment Analysis​

See where customers abandon:

StageCommon Causes
BrowsingCouldn't find item
CartChanged mind
CheckoutPayment issue
PaymentCard declined

View actual percentages in your dashboard.

Upsell Performance​

Upsell Metrics​

Track upsell effectiveness:

MetricDescription
Upsells offeredTotal upsell prompts shown
Upsells acceptedPrompts that converted
Acceptance rateConversion percentage
Revenue from upsellsAdditional revenue generated

Top Upsells​

View your best-performing upsells:

MetricDescription
Upsell nameThe offer shown
Times offeredHow often shown
Acceptance rate% accepted
Revenue generatedTotal additional sales

Optimize Upsells​

Based on data:

  1. Adjust upsell timing
  2. Change upsell offers
  3. Test different wording
  4. A/B test approaches

Alerts & Notifications​

Alert Types​

AlertSeverityAction
OfflineHighTroubleshoot
Payment errorHighCheck terminal
Low batteryMediumCharge device
App crashMediumRestart app
Queue backupLowCheck KDS

Configure Alerts​

  1. Go to Settings > Notifications
  2. Enable kiosk alerts
  3. Set recipients (email, push)
  4. Choose severity levels

Multi-Location Management​

Overview by Location​

View all locations at a glance:

Location          Kiosks   Online   Orders   Revenue
────────────────────────────────────────────────────
[Location 1]      --       --       --       $--
[Location 2]      --       --       --       $--
...

Bulk Actions​

Apply to multiple kiosks:

  1. Select kiosks (checkbox)
  2. Click Bulk Actions
  3. Choose action:
    • Update settings
    • Sync menu
    • Restart all
    • Lock/unlock

Reporting​

Daily Kiosk Report​

Automatically emailed daily:

  • Total kiosk orders
  • Revenue by kiosk
  • Issues encountered
  • Uptime percentage

Custom Reports​

Build custom kiosk reports:

  1. Go to Reports > Custom
  2. Select kiosk metrics
  3. Choose date range
  4. Export CSV or PDF

Compare Kiosks​

Compare kiosk performance side-by-side:

MetricDescription
OrdersTotal orders per kiosk
RevenueSales per kiosk
Avg CheckAverage order value
TimeAverage ordering time

Inventory Impact​

Track Kiosk Sales​

See how kiosks affect inventory:

  1. Go to Reports > Inventory
  2. Filter by Order Source: Kiosk
  3. See items sold via kiosks

86'd Items​

When items are 86'd:

  1. Menu updates automatically
  2. Item shows "Unavailable"
  3. Prevents customer frustration

Voice Commands (for Managers)​

TaskSay
Check status"Kiosk status report"
View orders"Show kiosk orders"
Lock kiosk"Lock front kiosk"
Sales today"Kiosk sales today"

Best Practices​

Maximize Revenue​

  1. Optimize placement: High-traffic areas
  2. Tune upsells: Based on data
  3. Fast checkout: Minimize steps
  4. Visual appeal: Quality images

Reduce Abandonment​

  1. Clear categories: Easy navigation
  2. Fast loading: Optimize images
  3. Simple checkout: Minimal required fields
  4. Payment options: Multiple methods

Ensure Uptime​

  1. Monitor alerts: Respond quickly
  2. Schedule maintenance: Off-peak hours
  3. Backup network: Redundant connectivity
  4. Staff awareness: Quick issue resolution
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