Catering & Group Orders
Order catering for your office, event, or large group with easy online ordering, customizable menus, and dedicated support.
Overview
Our catering services make it easy to feed groups of any size:
| Feature | Description |
|---|---|
| Online Ordering | Build your catering order 24/7 |
| Custom Menus | Tailor selections to your group |
| Dietary Options | Accommodate all dietary needs |
| Flexible Delivery | Delivery, pickup, or full service |
| Dedicated Support | Catering specialists available |
┌─────────────────────────────────────────────────────────────────┐
│ CATERING ORDER FLOW │
├─────────────────────────────────────────────────────────────────┤
│ │
│ BROWSE → CUSTOMIZE → SCHEDULE → CONFIRM │
│ │
│ ┌─────┐ ┌─────────┐ ┌─────────┐ ┌─────┐ │
│ │Menu │ → │Quantities│ → │Date/Time│ → │Pay │ │
│ │Options│ │Dietary │ │Location │ │Deposit│ │
│ └─────┘ │Notes │ │Delivery │ └─────┘ │
│ └─────────┘ └─────────┘ │
│ │
└─────────────────────────────────────────────────────────────────┘
Catering Options
Package Types
| Package | Best For | Typical Size |
|---|---|---|
| Box Lunches | Office meetings, working lunches | 10-50 people |
| Buffet Style | Parties, large events | 25-200 people |
| Party Platters | Casual gatherings, appetizers | 10-100 people |
| Full Service | Weddings, corporate events | 50-500 people |
| Drop-Off | Simple events, self-service | Any size |
Service Levels
| Level | Description | Includes |
|---|---|---|
| Drop-Off | We deliver, you serve | Food, basic supplies |
| Setup Included | We deliver and set up | Food, setup, serving ware |
| Staffed Event | Catering team stays | Full service, staff, cleanup |
Placing a Catering Order
Step 1: Start Your Order
- Visit our website or app
- Select Catering from the menu
- Choose your event type:
- Corporate/Office
- Party/Celebration
- Wedding/Special Event
- Other
Step 2: Select Your Menu
Browse our catering menu by category:
┌─────────────────────────────────────────────────────────────────┐
│ CATERING MENU │
├─────────────────────────────────────────────────────────────────┤
│ │
│ STARTERS & APPETIZERS │
│ ├─ Veggie Platter Serves 20 $45 │
│ ├─ Cheese & Crackers Serves 20 $55 │
│ ├─ Wings Platter 50 pieces $65 │
│ └─ Slider Tray 24 sliders $85 │
│ │
│ MAIN COURSES │
│ ├─ Pasta Bar Per person $15 │
│ ├─ Taco Bar Per person $14 │
│ ├─ BBQ Buffet Per person $22 │
│ └─ Sandwich Platter Serves 10 $75 │
│ │
│ SIDES │
│ ├─ Garden Salad Serves 10 $35 │
│ ├─ Caesar Salad Serves 10 $40 │
│ └─ Mac & Cheese Serves 10 $45 │
│ │
│ DESSERTS │
│ ├─ Cookie Platter 24 cookies $30 │
│ ├─ Brownie Tray 20 brownies $35 │
│ └─ Mini Cheesecakes 20 pieces $60 │
│ │
└─────────────────────────────────────────────────────────────────┘
Step 3: Specify Quantities
For each item:
- Enter the number of servings or pieces
- The system calculates total cost
- Per-person items automatically suggest quantities based on headcount
tip
Enter your guest count and we'll recommend quantities!
Step 4: Indicate Dietary Needs
Mark any special requirements:
| Dietary Need | How to Request |
|---|---|
| Vegetarian | Select vegetarian options or note "Veg options needed" |
| Vegan | Check "Vegan required" box |
| Gluten-Free | Check "Gluten-free required" box |
| Nut Allergy | Check "Nut-free required" box |
| Dairy-Free | Check "Dairy-free required" box |
| Other | Add to special instructions |
Step 5: Schedule Delivery/Pickup
Enter your event details:
| Field | Description |
|---|---|
| Event Date | When is your event? |
| Event Time | What time does it start? |
| Delivery Time | When should food arrive? (We recommend 30-60 min before) |
| Setup Time | How much setup time needed? |
Step 6: Provide Location
For Delivery:
- Full address
- Building/suite number
- Any access instructions
- Contact phone for driver
For Pickup:
- Select pickup location
- Vehicle description (for curbside)
Step 7: Review & Pay
- Review your complete order
- Check itemized pricing
- Select payment method
- Pay deposit (typically 50%)
- Remaining balance due on delivery
Requesting a Custom Quote
For large or complex events:
When to Request a Quote
- Events over 100 people
- Custom menu requests
- Full-service catering
- Multi-day events
- Special dietary requirements
- Budget constraints to work within
How to Request
- Click Request Quote on the catering page
- Fill out the form:
- Event date and time
- Estimated guest count
- Event type and style
- Budget range (optional)
- Special requirements
- Submit your request
- Our catering team contacts you within 24 hours
What Happens Next
┌─────────────────────────────────────────────────────────────────┐
│ QUOTE PROCESS │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Day 1: Submit Request │
│ ↓ │
│ Day 1-2: Catering specialist reviews │
│ ↓ │
│ Day 2-3: Receive custom quote via email │
│ ↓ │
│ You Review: Ask questions, request changes │
│ ↓ │
│ Approve: Sign contract, pay deposit │
│ ↓ │
│ Confirmed: Order locked in, team prepares │
│ │
└─────────────────────────────────────────────────────────────────┘
Payment & Deposits
Deposit Requirements
| Order Size | Deposit Required |
|---|---|
| Under $250 | Full payment |
| $250-$1,000 | 50% deposit |
| $1,000-$5,000 | 50% deposit |
| Over $5,000 | 25% deposit |
Payment Methods
- Credit/Debit Card
- Corporate Account
- Invoice (approved accounts)
- Gift Cards (partial)
Balance Due
- Remaining balance charged day before event
- Or pay on delivery (card on file required)
Managing Your Order
View Order Status
After ordering:
- Log into your account
- Go to My Orders → Catering
- View status and details
Order Statuses
| Status | Meaning |
|---|---|
| Confirmed | Order received and confirmed |
| In Preparation | Kitchen is preparing your order |
| Ready for Delivery | Packed and heading to you |
| Delivered | Order delivered |
| Completed | Event complete |
Making Changes
More than 48 hours before:
- Make changes online or call
- Quantity adjustments allowed
- Menu swaps usually OK
- No fees for changes
24-48 hours before:
- Call to request changes
- May incur fees for reductions
- Additions usually OK
Less than 24 hours:
- Call immediately
- Additions only if possible
- No reductions
Cancellation Policy
| Timeframe | Refund |
|---|---|
| 7+ days before | Full deposit refund |
| 3-7 days before | 50% deposit refund |
| 1-3 days before | No refund |
| Same day | No refund |
Delivery Information
What to Expect
- Confirmation Call: Driver calls 30 min before arrival
- Arrival: Food arrives in temperature-controlled containers
- Setup (if included): Team sets up your spread
- Walkthrough: Driver reviews order with you
- Sign-Off: Confirm delivery receipt
Delivery Fees
| Distance | Fee |
|---|---|
| 0-5 miles | Free on orders $150+ |
| 5-10 miles | $15 |
| 10-20 miles | $25 |
| 20+ miles | Call for quote |
Setup & Breakdown
Setup Included:
- Food arranged on your tables
- Serving utensils placed
- Labels for dietary items
- Basic table setup
Breakdown Service (additional fee):
- Return to collect equipment
- Clear remaining food
- Basic cleanup
Corporate Accounts
Benefits
| Feature | Benefit |
|---|---|
| Net 30 Terms | Invoice billing |
| Dedicated Rep | Personal catering specialist |
| Volume Discounts | Savings on frequent orders |
| Priority Service | Preferred scheduling |
| Custom Menus | Tailored to your company |
Setting Up an Account
- Contact our catering team
- Complete application
- Credit check (for invoicing)
- Account approval (2-3 business days)
- Start ordering!
Tips for a Great Event
Planning Timeline
| Timeframe | Action |
|---|---|
| 2-4 weeks out | Place order or request quote |
| 1 week out | Finalize guest count |
| 3 days out | Confirm final details |
| Day before | Prepare venue space |
| Day of | Receive delivery |
Quantity Guide
| Food Type | Per Person |
|---|---|
| Appetizers | 4-6 pieces |
| Main course | 8-12 oz |
| Sides | 4-6 oz |
| Dessert | 1 piece |
| Beverages | 2-3 drinks |
Common Questions
How early should food arrive?
30-60 minutes before guests for setup time.
How long does food stay fresh?
Hot food holds 2-3 hours. Cold food 4+ hours with proper setup.
Can I pick up instead of delivery?
Yes! Save on delivery fees with pickup.
What if I have leftovers?
We provide containers. Food is yours to keep.
Contact Catering
| Channel | Details |
|---|---|
| Phone | [Restaurant's catering line] |
| catering@[restaurant].com | |
| Online | Order or request quote on website |
| App | Catering section in mobile app |
Catering Hours:
- Quote requests: 24/7 online
- Phone support: Mon-Fri 9am-6pm
- Weekend events: Available with advance booking
Related Guides
- Payment Methods - Accepted payment types
- Account Setup - Managing your account
- Loyalty Rewards - Earn points on catering
- Gift Cards - Use gift cards for catering