Multi-Location Management
Manage your entire restaurant portfolio from a single dashboard.
Overview
Multi-Location Management enables restaurant owners to organize, monitor, and control multiple locations through a hierarchical structure. Whether you operate a regional chain, multi-brand portfolio, or franchise network, this module gives you centralized control with local flexibility.
Location Hierarchy
Three-Level Structure
┌─────────────────────────────────────────────────────────────────┐
│ ORGANIZATION HIERARCHY │
├─────────────────────────────────────────────────────────────────┤
│ │
│ 🏢 BRAND │
│ │ Top-level organization (your company or brand) │
│ │ │
│ ├── 📍 REGION │
│ │ │ Geographic or logical grouping of locations │
│ │ │ │
│ │ ├── 🏪 LOCATION │
│ │ │ Individual restaurant │
│ │ │ │
│ │ └── 🏪 LOCATION │
│ │ Individual restaurant │
│ │ │
│ └── 📍 REGION │
│ │ │
│ ├── 🏪 LOCATION │
│ └── 🏪 LOCATION │
│ │
└─────────────────────────────────────────────────────────────────┘
Example Hierarchy
Awesome Eats Inc. (Brand)
├── West Coast (Region)
│ ├── Downtown SF
│ ├── Oakland
│ └── San Jose
├── Southwest (Region)
│ ├── Phoenix Central
│ ├── Scottsdale
│ └── Tempe
└── Northwest (Region)
├── Portland
└── Seattle
Multi-Brand Support
For operators with multiple concepts:
Restaurant Holdings LLC (Parent)
├── Awesome Eats (Brand)
│ ├── West Region
│ │ └── 5 locations
│ └── East Region
│ └── 3 locations
└── Quick Bites (Brand)
├── Metro Area
│ └── 8 locations
└── Suburbs
└── 4 locations
Managing Locations
Location List
View all locations with status:
┌─────────────────────────────────────────────────────────────────┐
│ LOCATIONS [+ Add Location] │
├─────────────────────────────────────────────────────────────────┤
│ │
│ 🔍 Search locations... Filter: [All Regions ▼] [Open ▼] │
│ │
│ ┌───────────────────────────────────────────────────────────┐ │
│ │ 🟢 Downtown SF West Coast │ │
│ │ 123 Market St Today: $4,280 ▲ +8% │ │
│ │ Open · 42 orders Labor: 28.5% │ │
│ └───────────────────────────────────────────────────────────┘ │
│ │
│ ┌───────────────────────────────────────────────────────────┐ │
│ │ 🟢 Oakland West Coast │ │
│ │ 456 Broadway Today: $3,840 ▲ +3% │ │
│ │ Open · 38 orders Labor: 31.2% ⚠ │ │
│ └───────────────────────────────────────────────────────────┘ │
│ │
│ ┌───────────────────────────────────────────────────────────┐ │
│ │ 🔴 San Jose West Coast │ │
│ │ 789 First St CLOSED (Renovation) │ │
│ │ Reopens: Jan 25 │ │
│ └───────────────────────────────────────────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────┘
Location Details
Click any location for detailed view:
| Tab | Information |
|---|---|
| Overview | Status, hours, contact, address |
| Performance | Sales, costs, KPIs |
| Staff | Employees, schedules |
| Menu | Location-specific menu settings |
| Settings | Configuration, integrations |
Location Status
| Status | Meaning | Icon |
|---|---|---|
| Open | Currently operating | 🟢 |
| Closed | Outside operating hours | ⚪ |
| Temporarily Closed | Renovation, weather, etc. | 🟡 |
| Permanently Closed | No longer operating | 🔴 |
| Coming Soon | Pre-opening setup | 🔵 |
Performance Comparison
Side-by-Side View
Compare any two locations:
┌─────────────────────────────────────────────────────────────────┐
│ COMPARISON: Downtown SF vs Oakland This Week │
├─────────────────────────────────────────────────────────────────┤
│ │
│ METRIC DOWNTOWN SF OAKLAND DIFF │
│ ───────────────────────────────────────────────────────────── │
│ Revenue $42,580 $38,420 +10.8% │
│ Orders 524 486 +7.8% │
│ Avg Check $81.26 $79.05 +2.8% │
│ Covers 1,842 1,720 +7.1% │
│ Table Turns 4.8/day 4.2/day +14.3% │
│ │
│ COGS % 28.2% 29.5% -1.3pts │
│ Labor % 28.5% 31.2% -2.7pts │
│ Net Profit % 26.8% 24.1% +2.7pts │
│ │
│ INSIGHTS: │
│ • Downtown has 14% faster table turns │
│ • Oakland labor cost 2.7 points higher │
│ • Downtown avg check $2.21 higher │
│ │
└─────────────────────────────────────────────────────────────────┘
Ranking View
All locations ranked by selected metric:
| Rank | Location | Revenue | COGS% | Labor% | Net% |
|---|---|---|---|---|---|
| 1 | Downtown SF | $42,580 | 28.2% | 28.5% | 26.8% |
| 2 | Phoenix Central | $41,240 | 27.8% | 29.2% | 27.4% |
| 3 | Portland | $40,120 | 28.5% | 30.1% | 25.2% |
| 4 | Oakland | $38,420 | 29.5% | 31.2% | 24.1% |
| 5 | Seattle | $37,840 | 29.2% | 30.8% | 24.5% |
| ... |
Trend Comparison
Compare performance over time:
Revenue Trend (Last 12 Weeks)
$45K ┤ ╭──── Downtown
│ ╭────╯
$40K ┤ ╭────╯
│ ╭────╯ ╭── Oakland
$35K ┤ ╭────╯ ╭────╯
│ ╭────╯ ╭────╯
$30K ┤ ╭────╯ ╭────╯
│ ╭────╯ ╭────╯
$25K ┼────────────────────────────────────────────────────
W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W11 W12
Bulk Operations
Bulk Settings Changes
Apply changes across multiple locations:
| Operation | Description | Example |
|---|---|---|
| Pricing | Update prices across locations | +5% price increase |
| Hours | Change operating hours | Holiday hours |
| Menu Items | 86 items at multiple locations | Out of salmon |
| Specials | Activate promotions | Happy hour pricing |
| Staff Alerts | Send announcements | Policy updates |
Making Bulk Changes
- Go to Locations > Bulk Operations
- Select target locations (or regions)
- Choose operation type
- Configure changes
- Preview impact
- Apply changes
┌─────────────────────────────────────────────────────────────────┐
│ BULK OPERATION: Update Prices │
├─────────────────────────────────────────────────────────────────┤
│ │
│ SELECT LOCATIONS │
│ ─────────────────────────────────────────────────────────── │
│ ☑ Select All West Coast │
│ ☑ Downtown SF │
│ ☑ Oakland │
│ ☐ San Jose (Closed) │
│ ☐ Southwest │
│ ☐ Northwest │
│ │
│ CHANGE │
│ ─────────────────────────────────────────────────────────── │
│ Category: [Entrees ▼] │
│ Action: [Increase Price ▼] │
│ Amount: [5] [% ▼] │
│ │
│ PREVIEW │
│ ─────────────────────────────────────────────────────────── │
│ Signature Burger: $16.00 → $16.80 │
│ Grilled Salmon: $24.00 → $25.20 │
│ Pasta Primavera: $18.00 → $18.90 │
│ (12 more items...) │
│ │
│ [Cancel] [Apply to 2 loc] │
│ │
└─────────────────────────────────────────────────────────────────┘
Cross-Location Reporting
Consolidated Reports
Reports that combine data across locations:
| Report | Description |
|---|---|
| Consolidated P&L | Combined profit/loss for all locations |
| Comparative Analysis | Location-by-location breakdown |
| Regional Summary | Aggregated by region |
| Brand Performance | Brand-level metrics (multi-brand) |
| Labor Utilization | Staff efficiency across locations |
Report Filtering
| Filter | Options |
|---|---|
| Location | Individual, multiple, or all |
| Region | By region grouping |
| Brand | By brand (multi-brand) |
| Date Range | Custom date selection |
| Comparison | vs budget, vs last period, vs last year |
Settings Inheritance
How Settings Flow
Settings can be defined at each level:
Brand Level (Default for all)
↓
Region Level (Override for region)
↓
Location Level (Override for location)
Inheritance Example
| Setting | Brand Default | West Coast | Downtown SF |
|---|---|---|---|
| Happy Hour Start | 4:00 PM | 3:00 PM | (inherited) |
| Tip Pool % | 20% | (inherited) | 25% |
| Auto-Gratuity | 18% | (inherited) | (inherited) |
| Tax Rate | N/A | 8.25% | 8.625% |
Managing Inheritance
- Go to Settings > Inheritance
- See which settings are inherited vs overridden
- Click to override at current level
- Or click to inherit from parent level
┌─────────────────────────────────────────────────────────────────┐
│ SETTINGS: Downtown SF │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Setting Value Source │
│ ───────────────────────────────────────────────────────────── │
│ Happy Hour Start 3:00 PM 📍 West Coast (region) │
│ Happy Hour End 6:00 PM 🏢 Brand (inherited) │
│ Tip Pool % 25% 🏪 This Location │
│ Auto-Gratuity 18% 🏢 Brand (inherited) │
│ Min Wage $16.50 🏪 This Location │
│ │
│ [📍 Region] = Inherited from region │
│ [🏢 Brand] = Inherited from brand │
│ [🏪 Location] = Set at this location │
│ │
└─────────────────────────────────────────────────────────────────┘
Creating New Locations
Quick Clone
Copy settings from an existing location:
- Go to Locations > Add Location
- Click Clone from existing
- Select source location
- Modify as needed:
- Name and address
- Operating hours
- Tax rates
- Review and create
Clone Options
| What's Cloned | Optional |
|---|---|
| Menu items | ✓ |
| Pricing | ✓ |
| Categories | ✓ |
| Staff roles | ✓ |
| Permissions | ✓ |
| Settings | ✓ |
Regional Management
Assigning Regional Managers
- Go to Locations > Regions
- Select a region
- Click Team > Add Manager
- Select user and assign role
Regional Manager Permissions
| Capability | Access |
|---|---|
| View all region locations | ✓ |
| Regional P&L | ✓ |
| Cross-location reports | ✓ |
| Staff management (region) | ✓ |
| Menu changes | Read-only |
| Pricing changes | No |
| Add/remove locations | No |
Franchise Support
Franchise Structure
Franchisor (Brand Owner)
├── Corporate Locations (Direct)
│ └── Managed by corporate
└── Franchisee Groups
├── Franchisee A (3 locations)
│ └── Manages own locations
└── Franchisee B (5 locations)
└── Manages own locations
Franchisee Permissions
| What Franchisees Can Do | What They Can't Do |
|---|---|
| View own locations | View other franchisees |
| Manage own staff | Change brand menu |
| Local pricing (if allowed) | System-wide changes |
| Run own reports | Access brand financials |
| Local marketing | Brand marketing |
Franchisor Controls
| Control | Description |
|---|---|
| Menu Lock | Prevent franchisee menu changes |
| Pricing Bands | Allow pricing within range |
| Required Items | Core items franchisees must carry |
| Quality Standards | Operational compliance tracking |
Best Practices
- Organize by geography - Group locations logically
- Use inheritance - Set defaults at brand level
- Compare regularly - Learn from best performers
- Clone for consistency - New locations start right
- Regional accountability - Assign regional managers
- Monitor anomalies - AI alerts for outliers
Related Guides
- P&L Dashboard - Financial overview
- Financial Management - Cost control
- Cross-Location Menu - Menu management
- Staff Overview - Labor across locations