Self-Service Kiosk
Enable customers to order directly at touchscreen kiosks.
Overview
The self-service kiosk provides an intuitive touchscreen interface for customers to browse the menu, customize orders, and pay - reducing wait times and freeing up staff.
Kiosk Benefits
| Benefit | Impact |
|---|---|
| Faster ordering | 30% faster than counter |
| Increased check size | 15-20% higher with AI upsells |
| Reduced labor | Redeploy staff to other tasks |
| Order accuracy | Customers enter their own orders |
| Accessibility | ADA-compliant options |
Hardware Options
Supported Configurations
| Type | Best For | Notes |
|---|---|---|
| Floor Stand | High traffic areas | Most accessible |
| Counter | Limited space | Quick install |
| Wall Mount | Space saving | Fixed height |
Tablet Requirements
- Android tablets (10" or larger)
- Touch screen
- Wi-Fi connectivity
- Optional: Payment terminal integration
Accessories
- Floor stand mount
- Payment terminal (Stripe reader)
- Printer (optional - for receipts)
- Protective case
Key Features
For Customers
- Visual Menu: High-quality images of all items
- Easy Customization: Tap to modify items
- Multiple Languages: Automatic detection
- Accessibility Mode: Large text, high contrast
- Multiple Payments: Card, mobile wallet, gift cards
For Restaurants
- No Per-Kiosk Fees: Included with Professional tier
- Remote Management: Configure from anywhere
- Real-Time Analytics: Track kiosk performance
- Menu Sync: Updates automatically
- Offline Mode: Works without internet
AI-Powered Features
The kiosk uses AI to increase sales:
| Feature | How It Works |
|---|---|
| Smart Upsells | Suggests add-ons based on cart |
| Combo Detection | Offers combo when items match |
| Popular Items | Highlights trending items |
| Time-Based | Breakfast vs. lunch suggestions |
| Dietary Filtering | Filter by allergies/preferences |
Quick Links
| Guide | Description |
|---|---|
| Customer Ordering | How customers use the kiosk |
| Setup & Configuration | Installing and configuring kiosks |
| Management | Monitoring and managing kiosks |
| Troubleshooting | Common issues and solutions |
Getting Started
For Managers
- Set up your first kiosk
- Configure menu display
- Enable payment terminals
- Train staff on management
For Staff
- Understand how customers order
- Know how to assist customers
- Handle kiosk issues
- Process orders from kiosks
Integration with POS
Kiosk orders appear in the same system:
Customer Orders Staff Orders
at Kiosk at POS
│ │
└───────┬───────────┘
│
▼
┌─────────────┐
│ Kitchen │
│ (KDS) │
└─────────────┘
│
▼
┌─────────────┐
│ Pickup │
│ Counter │
└─────────────┘
Accessibility
All kiosks include:
- Large touch targets (48dp minimum)
- High contrast mode
- Screen reader support
- Adjustable height (floor stands)
- Audio feedback
- ADA compliance