Staff Training Validation
Ensure all staff are trained and certified before production access.
Interactive Training Certification
Staff must complete certification before production access:
┌─────────────────────────────────────────────────────────────────┐
│ STAFF CERTIFICATION STATUS │
├─────────────────────────────────────────────────────────────────┤
│ │
│ CERTIFIED (Ready for production) │
│ ───────────────────────────────── │
│ ✓ Maria Garcia Manager Certified 2026-01-20 │
│ ✓ John Smith Server Certified 2026-01-21 │
│ ✓ Emily Chen Server Certified 2026-01-21 │
│ ✓ Marcus Johnson Bartender Certified 2026-01-22 │
│ ✓ Sarah Williams Host Certified 2026-01-22 │
│ ✓ David Brown Kitchen Certified 2026-01-22 │
│ │
│ IN PROGRESS (Not yet certified) │
│ ───────────────────────────────── │
│ ○ Lisa Anderson Server Progress: 75% │
│ ○ Michael Lee Server Progress: 50% │
│ ○ Jessica Taylor Host Progress: 25% │
│ ○ Robert Martinez Kitchen Progress: 60% │
│ │
│ [Send Training Reminders] [View Training Analytics] │
│ │
└─────────────────────────────────────────────────────────────────┘
Certification Requirements by Role
| Role | Required Modules | Practical Test |
|---|---|---|
| Server | POS basics, orders, payments | 10 sandbox orders |
| Bartender | POS, tabs, age verification | 5 bar tabs |
| Host | Reservations, waitlist, tables | 5 reservations |
| Kitchen | KDS operations, ticket management | Clear 20 tickets |
| Manager | All staff modules + reports, settings | Full operational test |
Practical Test Requirements
Each role must demonstrate:
| Skill | Server | Bartender | Host | Kitchen | Manager |
|---|---|---|---|---|---|
| Create order | Yes | Yes | Yes | ||
| Process payment | Yes | Yes | Yes | ||
| Split check | Yes | Yes | Yes | ||
| Manage tabs | Yes | Yes | |||
| Table assignment | Yes | Yes | Yes | ||
| Waitlist management | Yes | Yes | |||
| KDS operations | Yes | Yes | |||
| Void transaction | Yes | ||||
| Run reports | Yes | ||||
| Handle offline mode | Yes | Yes | Yes | Yes | Yes |
Training Progress Tracking
Monitor training completion:
- Go to Manager > Staff > Training
- View individual progress
- Send reminders for incomplete training
- Download certification reports
Voice AI Production Validation
Voice AI Readiness Checklist
Before enabling Voice AI in production:
| Requirement | Status | Notes |
|---|---|---|
| Audio calibration complete | -- | Background noise < 60dB |
| Network latency verified | -- | < 50ms to Voice AI endpoint |
| Menu sync verified | -- | All items recognized |
| Staff trained on override | -- | Know how to take over |
| Escalation paths defined | -- | When AI transfers to staff |
Calibration Validation
┌─────────────────────────────────────────────────────────────────┐
│ VOICE AI CALIBRATION VALIDATION │
│ Drive-Thru Lane 1 │
├─────────────────────────────────────────────────────────────────┤
│ │
│ AUDIO INPUT TESTS │
│ ───────────────────────────────── │
│ ✓ Background noise level 52 dB (max: 65 dB) │
│ ✓ Microphone sensitivity Calibrated │
│ ✓ Echo cancellation Active │
│ ✓ Noise gate threshold Set correctly │
│ │
│ AUDIO OUTPUT TESTS │
│ ───────────────────────────────── │
│ ✓ Speaker volume Audible at 15 feet │
│ ✓ Voice clarity 95% intelligibility │
│ ✓ TTS speed Normal (1.0x) │
│ ✓ No feedback/echo Verified │
│ │
│ RECOGNITION TESTS │
│ ───────────────────────────────── │
│ ✓ "I'd like a burger" Recognized correctly │
│ ✓ "Two large fries" Recognized correctly │
│ ✓ "That's all" Recognized correctly │
│ ✓ Menu item: "McChicken" Mapped to Chicken Sandwich │
│ ⚠️ Menu item: "Whopper" Not in menu (competitor) │
│ │
│ ACCURACY METRICS (last 100 tests) │
│ ───────────────────────────────── │
│ Word Error Rate (WER): 8.2% (target: < 10%) │
│ Intent Recognition: —% (target: > 90%) │
│ Order Accuracy: —% (target: > 95%) │
│ │
│ OVERALL STATUS: PRODUCTION READY ✓ │
│ │
└─────────────────────────────────────────────────────────────────┘
Voice AI Test Scenarios
Run through these scenarios before go-live:
| Scenario | Test Script | Expected Result |
|---|---|---|
| Simple order | "I'd like a burger and fries" | Items added correctly |
| Modification | "No pickles on the burger" | Modifier applied |
| Quantity | "Make that two burgers" | Quantity updated |
| Question | "What's in the salad?" | AI provides description |
| Unclear speech | Mumble order | AI asks for clarification |
| Background noise | Order with engine running | Still recognizes |
| Cancellation | "Cancel that last item" | Item removed |
| Complete order | "That's everything" | Order totaled |
| Staff override | Press override button | Staff takes control |
| Payment handoff | "Pay at window" | Directs to window |
Related Guides
- Hardware Validation - Device certification
- Network Validation - Network testing
- Go-Live Checklist - Final launch checklist
- Staff Training - Staff onboarding
- Voice AI Setup - Drive-thru configuration