Go-Live Checklist
Final validation and launch day procedures for a successful production go-live.
Complete Operational Readiness
Before enabling production mode:
┌─────────────────────────────────────────────────────────────────┐
│ GO-LIVE READINESS CHECKLIST │
├─────────────────────────────────────────────────────────────────┤
│ │
│ HARDWARE VALIDATION │
│ ───────────────────────────────── │
│ [✓] All POS devices certified │
│ [✓] All printers tested and working │
│ [✓] Card readers validated │
│ [✓] Kitchen displays operational │
│ [✓] Cash drawers tested │
│ [✓] Backup devices available │
│ │
│ NETWORK VALIDATION │
│ ───────────────────────────────── │
│ [✓] Network speed meets requirements │
│ [✓] WiFi coverage at all stations │
│ [✓] Firewall ports open │
│ [✓] Backup internet configured │
│ │
│ SOFTWARE CONFIGURATION │
│ ───────────────────────────────── │
│ [✓] Menu complete and accurate │
│ [✓] Prices verified │
│ [✓] Tax rates configured │
│ [✓] Receipt templates customized │
│ [✓] Business hours set │
│ │
│ PAYMENT PROCESSING │
│ ───────────────────────────────── │
│ [✓] Stripe account activated │
│ [✓] Bank account verified │
│ [✓] Test transactions successful │
│ [✓] Tip settings configured │
│ │
│ STAFF READINESS │
│ ───────────────────────────────── │
│ [✓] All staff accounts created │
│ [✓] Staff training certified │
│ [✓] Manager PIN configured │
│ [✓] Staff schedules entered │
│ │
│ OPERATIONAL PROCEDURES │
│ ───────────────────────────────── │
│ [✓] Offline mode tested │
│ [✓] Backup procedures documented │
│ [✓] Emergency contacts posted │
│ [✓] Support contact known │
│ │
│ OPTIONAL (if applicable) │
│ ───────────────────────────────── │
│ [✓] Voice AI calibrated (drive-thru) │
│ [✓] Online ordering enabled │
│ [✓] Kiosk configured │
│ [✓] Digital signage ready │
│ │
│ OVERALL: READY FOR GO-LIVE ✓ │
│ │
│ [Generate Readiness Report] [Activate Production Mode] │
│ │
└─────────────────────────────────────────────────────────────────┘
Day-One Support Plan
| Time | Activity | Support |
|---|---|---|
| Opening | Staff on standby | Priority phone support available |
| First hour | Monitor closely | Check-in call from support team |
| First shift | Address any issues | On-call support |
| End of day | Review metrics | Daily summary report |
| Week one | Daily check-ins | Dedicated support contact |
Post-Launch Monitoring
After go-live, monitor for the first 7 days:
| Metric | Watch For | Action |
|---|---|---|
| Error rate | > 1% transactions | Investigate immediately |
| Offline events | Unexpected disconnects | Check network |
| Staff questions | Repeated confusion | Additional training |
| Customer complaints | System-related issues | Address and log |
| Performance | Slow response | Optimize or upgrade |
Related Guides
- Hardware Validation - Device certification
- Network Validation - Network testing
- Staff Training - Staff certification
- New Restaurant Setup - Initial onboarding