Voice AI Troubleshooting
Solutions for "Hey Maximus" issues.
Not Responding
Check microphone permissions
- iOS: Settings → Restaurant Revolution → Microphone → ON
- Android: Settings → Apps → Restaurant Revolution → Permissions → Microphone → Allow
Check device isn't muted
- Check volume buttons
- Check mute switch (if applicable)
- Increase media volume
Reduce background noise
- Step away from kitchen
- Move to quieter area
- Face device when speaking
Try again
- Wait for any current operation to finish
- Say "Hey Maximus" clearly
- Wait for listening indicator
- Speak your command
Misunderstands Commands
Speak more clearly
- Slow down slightly
- Enunciate clearly
- Use simple phrasing
Use simpler commands
Instead of: "Can you please add a cheeseburger to table 5?" Try: "Add cheeseburger to table 5"
Background noise
Voice works best with minimal background noise.
Common Misunderstandings
| You said | Maximus heard | Solution |
|---|---|---|
| "Table 5" | "Table 9" | Speak slower |
| "Burger" | "Bird" | Say "hamburger" |
| "Check" | "Chuck" | Say "print check" |
Feature Not Available
Some voice features require:
- App update (check app store)
- Manager permissions
- Feature enabled at location
- Internet connection
Use Manual Backup
If voice isn't working:
- All functions available via touch
- Use normal navigation
- Report issue to support
Wake Word Issues
"Hey Maximus" Not Detected
| Issue | Solution |
|---|---|
| Speaking too softly | Speak at normal conversation volume |
| Speaking too quickly | Pause briefly between "Hey" and "Maximus" |
| Wrong pronunciation | Say "Max-ih-mus" (not "Max-mus") |
| Device too far | Be within 3 feet of device |
| Multiple people talking | Wait for quiet moment |
False Activations
If Maximus activates when you didn't call:
- Someone nearby may have said similar phrase
- TV/radio may have triggered it
- Can say "Cancel" to dismiss
- Report persistent false activations to support
Language & Accent Support
Supported Languages
| Language | Support Level |
|---|---|
| English (US) | Full |
| English (UK) | Full |
| Spanish | Full |
| French | Partial |
| Mandarin | Partial |
Accent Recognition
Maximus is trained on diverse accents:
- Regional American accents
- International English accents
- Non-native English speakers
Tips for better recognition:
- Speak at natural pace
- Don't over-enunciate
- Use standard menu item names
Environment Optimization
Ideal Conditions
OPTIMAL VOICE ENVIRONMENT
═════════════════════════
✓ Background noise under 70dB
✓ Device microphone unobstructed
✓ Within 3 feet of device
✓ No competing audio (TV, music)
✓ Face device when speaking
High-Noise Areas
In loud environments (kitchen, bar):
- Move closer to device
- Use touch as backup
- Consider headset with mic
- Speak directly at device
Advanced Troubleshooting
Reset Voice Settings
- Go to Settings > Voice AI
- Tap Reset Voice Profile
- Re-train with your voice (optional)
- Test with basic commands
Clear Voice Cache
- Go to Settings > Voice AI > Advanced
- Tap Clear Cache
- Wait 30 seconds
- Try voice command again
Check Network for Voice
Voice AI requires internet for:
- Complex command processing
- Menu item lookups
- Order modifications
Basic commands may work offline.
Diagnostic Mode
Running Voice Diagnostics
- Say "Hey Maximus, run diagnostics"
- Or go to Settings > Voice AI > Diagnostics
- System checks:
- Microphone input levels
- Network connectivity
- Server response time
- Language model status
Understanding Results
| Result | Meaning |
|---|---|
| Mic Level: Good | Microphone working properly |
| Mic Level: Low | Adjust device position or volume |
| Network: Good | Fast voice processing |
| Network: Slow | May have delays |
| Model: Ready | Voice AI fully loaded |
| Model: Loading | Wait a moment |
Known Limitations
Voice AI may struggle with:
- Very unusual menu item names
- Strong regional slang
- Extremely fast speech
- Heavy background music
- Multiple simultaneous commands
Workaround: Use touch interface for complex orders.
Getting Help
Self-Service
- Check Voice Commands Guide
- Review common commands list
- Practice in quiet environment
Contact Support
If issues persist after troubleshooting:
- Note specific command that failed
- Note environment conditions
- Contact support with details:
- In-app: Settings > Help > Voice Issue
- Phone: 1-800-RR-HELP1
- Email: support@restaurantrevolution.ai