Network Troubleshooting
Solutions for connectivity issues.
WiFi Issues
Not connected
- Check WiFi icon - On your device
- Open Settings → WiFi
- Select restaurant network
- Enter password - If prompted
- Contact IT - If password changed
Connected but no internet
- Restart WiFi - Toggle off/on
- Forget and reconnect - Re-enter password
- Try different device - Confirm it's not just you
- Check router - May need restart
- Contact ISP - If all devices affected
Offline Mode
What works offline
Restaurant Revolution works offline for:
- Taking orders (queued)
- Viewing menus
- Table management
What doesn't work offline
- Card payments (use cash)
- Syncing to cloud
- Real-time updates
Getting back online
- Orders sync automatically when reconnected
- Check for sync indicator
- Verify all orders sent
Slow Performance
Check internet speed
- Use fewer devices if possible
- Close unused apps
- Restart router (after hours)
- Contact ISP if consistently slow
During busy periods
- Normal to be slower with high usage
- Critical functions prioritized
- Non-essential updates delayed
VPN Issues
If your restaurant uses VPN:
- Check VPN is connected
- Reconnect if disconnected
- Contact IT for VPN issues
When to Contact IT/Support
- Complete internet outage
- WiFi password changes
- Router/modem issues
- Network equipment damage
Support: 1-800-RR-HELP1
Network Status Indicator
The app shows network status:
| Icon | Status | Meaning |
|---|---|---|
| 🟢 | Connected | Full functionality |
| 🟡 | Weak | Slower operations |
| 🔴 | Disconnected | Offline mode active |
| 🔄 | Syncing | Catching up data |
Bandwidth Requirements
Minimum Requirements
| Operation | Bandwidth |
|---|---|
| Basic ordering | 1 Mbps |
| Credit card processing | 2 Mbps |
| Real-time sync | 5 Mbps |
| Voice AI | 2 Mbps |
| Video (KDS) | 10 Mbps |
Recommended Setup
- Primary: Business-grade internet (50+ Mbps)
- Backup: LTE failover for payments
- Dedicated: Separate network for POS devices
Diagnosing Connection Issues
Quick Network Test
- Go to Settings > Network > Test Connection
- System checks:
- WiFi signal strength
- Internet connectivity
- Server response time
- Payment gateway status
Understanding Results
NETWORK DIAGNOSTIC RESULTS
══════════════════════════════
WiFi Signal: Strong (-45 dBm) ✓
Internet: Connected ✓
Latency: 45ms ✓
Payment Gateway: Online ✓
Cloud Sync: Active ✓
──────────────────────────────────
Status: All Systems Operational
Failover & Redundancy
Automatic Failover
If primary internet fails:
- System detects outage
- Switches to backup (if configured)
- Notifies manager
- Maintains payment processing
Manual Failover
If automatic failover doesn't work:
- Go to Settings > Network
- Tap Switch to Backup
- Select backup connection
- Monitor until primary restored
Offline Capabilities
Full Offline Support
| Feature | Offline Support |
|---|---|
| Take orders | ✅ Queued |
| View menu | ✅ Cached |
| Table management | ✅ Local |
| Print receipts | ✅ Local |
| View history | ✅ Last sync |
Limited Offline
| Feature | Limitation |
|---|---|
| Card payments | ❌ Cash only |
| Gift cards | ❌ Cannot verify |
| Loyalty points | ❌ Cannot check |
| Real-time inventory | ❌ May be stale |
Not Available Offline
- Online ordering receipt
- Delivery platform sync
- Real-time reporting
- Remote support access
Sync After Reconnection
When connection restores:
- Automatic sync begins
- Orders upload to cloud
- Menu updates download
- Inventory adjusts
- Sync complete notification
Sync Conflicts
If changes conflict:
- Cloud version usually wins
- Manager can review conflicts
- Manual resolution available
Router Troubleshooting
Basic Router Issues
| Symptom | Solution |
|---|---|
| No lights on router | Check power, outlet |
| All red lights | ISP issue, contact provider |
| Intermittent | Check cables, restart |
| Very slow | Too many devices |
Router Restart (After Hours Only)
- Unplug power from router
- Wait 30 seconds
- Plug back in
- Wait 2-3 minutes for full startup
- Test connection
warning
Never restart the router during service hours without manager approval. A router restart takes the entire restaurant offline for 2-3 minutes, affecting all POS terminals, KDS screens, and payment processing.
Best Practices
Daily Network Check
Run a quick network test during setup each day (Settings > Network > Test Connection). Catching issues before service starts prevents disruptions during the rush.
- Know backup procedures - Practice offline mode
- Report issues early - Don't wait until critical
- Keep WiFi password accessible - For reconnecting
- Avoid personal devices - Conserve bandwidth