Voice AI Training & Customization
Guide for customizing Voice AI behavior to match your restaurant's needs.
Overview
Voice AI can be trained and customized to improve accuracy for your specific menu, local speech patterns, and business needs. This guide covers all customization options.
Customization Areas
| Area | Description |
|---|---|
| Vocabulary | Add menu items, local terms |
| Greetings | Custom welcome messages |
| Responses | AI response phrases |
| Upsells | Suggestion logic and phrases |
| Modifiers | Item customization options |
| Pronunciation | How AI speaks item names |
Menu Vocabulary Training
Adding Menu Items
Ensure AI recognizes all menu items:
- Navigate to Settings → Voice AI → Vocabulary
- Click [Add Item]
- Enter item details:
┌─────────────────────────────────────────────────────────────────┐
│ Add Menu Item to Vocabulary │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Menu Item Name: [ The Big Texas Burger ] │
│ │
│ Alternate Names (one per line): │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ big texas │ │
│ │ texas burger │ │
│ │ the big texas │ │
│ │ texas │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ │
│ Pronunciation: [ big TEX-as burger ] │
│ │
│ Category: [ Burgers ▼] │
│ │
│ [Cancel] [Save Item] │
└─────────────────────────────────────────────────────────────────┘
Alternate Names
Add common ways customers order items:
| Menu Item | Alternate Names |
|---|---|
| Coca-Cola | coke, cola, coca cola |
| French Fries | fries, fry, chips |
| McFlurry | mcflurry, flurry, ice cream |
| Combo #3 | number 3, the 3, three |
Similar-Sounding Items
For items that sound alike, add disambiguation:
Similar Items Configuration:
┌─────────────────────────────────────────────────────────────────┐
│ Item: "Fries" vs "Pies" │
├─────────────────────────────────────────────────────────────────┤
│ │
│ When AI detects: "fries" or "pies" │
│ │
│ ○ Always ask for clarification │
│ ● Use context (if order has burger, assume fries) │
│ ○ Default to: [Fries ▼] │
│ │
│ Clarification phrase: │
│ "Did you say fries or pies?" │
│ │
└─────────────────────────────────────────────────────────────────┘
Custom Greetings
Time-Based Greetings
Configure greetings by time of day:
┌─────────────────────────────────────────────────────────────────┐
│ Greeting Configuration │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Morning (5:00 AM - 10:59 AM): │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ Good morning! Welcome to Burger Palace. What can I get │ │
│ │ started for your breakfast today? │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ [▶ Preview] │
│ │
│ Lunch (11:00 AM - 2:59 PM): │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ Hi there! Welcome to Burger Palace. Ready to order? │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ [▶ Preview] │
│ │
│ Afternoon (3:00 PM - 4:59 PM): │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ Hey there! Welcome to Burger Palace. What sounds good? │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ [▶ Preview] │
│ │
│ Evening (5:00 PM - Close): │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ Good evening! Welcome to Burger Palace. What can I get │ │
│ │ for you tonight? │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ [▶ Preview] │
│ │
└─────────────────────────────────────────────────────────────────┘
Promotional Greetings
Add promotions to greetings:
Promotional Greeting:
┌─────────────────────────────────────────────────────────────────┐
│ │
│ ☑ Include promotion in greeting │
│ │
│ Promotion: [ Try our new Spicy Ranch Chicken Sandwich! ] │
│ │
│ Active dates: │
│ Start: [01/15/2026] End: [02/28/2026] │
│ │
│ Frequency: ● Every greeting ○ Every other ○ Random (50%) │
│ │
│ Combined greeting preview: │
│ "Good morning! Welcome to Burger Palace. Try our new Spicy │
│ Ranch Chicken Sandwich! What can I get for you today?" │
│ │
└─────────────────────────────────────────────────────────────────┘
AI Response Phrases
Standard Responses
Customize how AI responds in common situations:
| Situation | Default Response | Custom Option |
|---|---|---|
| Item added | "Got it, one [item]." | "Perfect, one [item]." |
| Modifier added | "With [modifier]." | "[Item] with [modifier], got it." |
| Order total | "Your total is $X.XX." | "That comes to $X.XX." |
| Didn't understand | "Sorry, could you repeat that?" | "I didn't catch that. What was that again?" |
| Item unavailable | "I'm sorry, we're out of [item]." | "Unfortunately, we're out of [item] right now." |
Response Editor
┌─────────────────────────────────────────────────────────────────┐
│ Edit Response: Item Added │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Response template: │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ Perfect, {quantity} {item_name}. │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ │
│ Available variables: │
│ • {item_name} - Name of the item │
│ • {quantity} - Number ordered │
│ • {price} - Item price │
│ • {modifier} - Applied modifier │
│ │
│ Variations (System picks randomly): │
│ ☑ "Got it, {quantity} {item_name}." │
│ ☑ "Perfect, {quantity} {item_name}." │
│ ☑ "{quantity} {item_name}, coming right up." │
│ ☐ Add variation... │
│ │
│ [▶ Preview] [Save] [Cancel] │
└─────────────────────────────────────────────────────────────────┘
Upsell Configuration
Upsell Rules
Configure when and what to suggest based on defined rules:
┌─────────────────────────────────────────────────────────────────┐
│ Upsell Configuration │
├─────────────────────────────────────────────────────────────────┤
│ │
│ General Settings: │
│ ☑ Enable Smart Upselling │
│ Maximum upsells per order: [2 ▼] │
│ Minimum order value for upsell: [$5.00 ] │
│ │
│ Upsell Timing: │
│ ● After each item added │
│ ○ After order complete, before confirmation │
│ ○ Only when customer pauses │
│ │
│ Staff Control: │
│ ☑ Require staff approval before suggesting │
│ ☐ Auto-suggest without approval │
│ │
└─────────────────────────────────────────────────────────────────┘
Upsell Pairs
Define item-to-upsell relationships:
Upsell Pairs:
┌─────────────────────────────────────────────────────────────────┐
│ When Customer Orders → Suggest │
├─────────────────────────────────────────────────────────────────┤
│ Any Burger Bacon (+$1.50) │
│ Any Combo Large size (+$0.80) │
│ Any Sandwich Chips ($1.29) │
│ Fries Cheese sauce ($0.99) │
│ Any Drink Large size (+$0.50) │
│ No Dessert Cookie ($1.49) │
│ Breakfast Item Coffee ($1.99) │
│ │
│ [Add Pair] │
└─────────────────────────────────────────────────────────────────┘
Upsell Phrases
Customize suggestion language:
| Upsell Type | Phrase Template |
|---|---|
| Add-on | "Would you like to add ITEM for just PRICE?" |
| Size up | "Make that a large for only PRICE more?" |
| Combo | "Turn that into a combo for just PRICE?" |
| Dessert | "Save room for a ITEM? Only PRICE." |
| Featured | "Have you tried our new ITEM?" |
Modifier Training
Common Modifiers
Train AI on your modifier vocabulary:
┌─────────────────────────────────────────────────────────────────┐
│ Modifier Vocabulary │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Removal Modifiers: │
│ "no onions" → Remove: Onions │
│ "hold the pickles" → Remove: Pickles │
│ "without cheese" → Remove: Cheese │
│ "plain" → Remove: All toppings │
│ │
│ Addition Modifiers: │
│ "extra cheese" → Add: Extra Cheese (+$0.75) │
│ "add bacon" → Add: Bacon (+$1.50) │
│ "double meat" → Add: Extra Patty (+$2.00) │
│ │
│ Preparation Modifiers: │
│ "well done" → Prep: Well Done │
│ "light ice" → Prep: Light Ice │
│ "extra crispy" → Prep: Extra Crispy │
│ │
│ [Add Modifier] │
└─────────────────────────────────────────────────────────────────┘
Modifier Aliases
Map customer language to modifiers:
| Customer Says | Maps To |
|---|---|
| "hold the", "skip the", "86 the" | Remove modifier |
| "extra", "double", "lots of" | Extra modifier |
| "a little", "light", "easy on" | Light modifier |
| "on the side" | Side modifier |
Local Adaptations
Regional Terms
Add regional vocabulary:
┌─────────────────────────────────────────────────────────────────┐
│ Regional Vocabulary │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Location: Texas │
│ │
│ Local Terms: │
│ "pop" → Soft drink │
│ "soda water" → Club soda │
│ "sweet tea" → Iced tea (sweetened) │
│ "fixins" → All toppings │
│ │
│ [Add Term] │
│ │
│ ☑ Learn from corrections (AI adapts to local patterns) │
│ │
└─────────────────────────────────────────────────────────────────┘
Accent Adaptation
AI learns from your location's speech patterns:
Accent Learning:
┌─────────────────────────────────────────────────────────────────┐
│ │
│ ☑ Enable accent learning │
│ │
│ Learning mode: │
│ ● Automatic (learns from corrections) │
│ ○ Manual only │
│ │
│ Learned patterns (last 30 days): │
│ • "y'all" recognized as "you all" │
│ • "fixin to" recognized as "about to" │
│ • Faster speech patterns adapted │
│ │
│ Accuracy improvement: +8% since learning enabled │
│ │
│ [Reset Learning] [Export Patterns] │
│ │
└─────────────────────────────────────────────────────────────────┘
Pronunciation Guide
Text-to-Speech Settings
Customize how AI speaks:
┌─────────────────────────────────────────────────────────────────┐
│ Voice Settings │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Voice: [Female - Professional ▼] │
│ │
│ Speed: [Normal ▼] │
│ Slower ◄─────●─────► Faster │
│ │
│ Pitch: [Normal ▼] │
│ Lower ◄─────●─────► Higher │
│ │
│ [▶ Test Voice: "Welcome to Burger Palace!"] │
│ │
└─────────────────────────────────────────────────────────────────┘
Custom Pronunciations
For items AI mispronounces:
Custom Pronunciations:
┌─────────────────────────────────────────────────────────────────┐
│ │
│ Item Name Pronunciation │
│ ───────────────────────────────────────────────────────────── │
│ Açaí Bowl ah-sah-EE Bowl │
│ Jalapeño hah-lah-PEN-yo │
│ Pho fuh │
│ Gyro YEE-roh │
│ Bruschetta broo-SKET-ah │
│ │
│ [Add Pronunciation] │
│ │
└─────────────────────────────────────────────────────────────────┘
Training from Corrections
Correction Logging
When staff corrects AI mistakes, the system learns:
- AI detects "hamburger"
- Staff selects "cheeseburger" instead
- System logs correction
- After multiple corrections, AI adapts
Review Corrections
┌─────────────────────────────────────────────────────────────────┐
│ Recent Corrections (Last 7 Days) │
├─────────────────────────────────────────────────────────────────┤
│ │
│ AI Heard Staff Selected Count Action │
│ ───────────────────────────────────────────────────────────── │
│ "hamburger" Cheeseburger 12 [Train] │
│ "fries" Apple Pie 8 [Review] │
│ "diet coke" Dr Pepper 5 [Ignore] │
│ "combo 2" Combo #3 4 [Train] │
│ │
│ [Train All Valid] [Export Report] │
│ │
└─────────────────────────────────────────────────────────────────┘
Manual Training Sessions
Run focused training:
- Go to Settings → Voice AI → Training
- Click [New Training Session]
- Select items to train
- Speak item names clearly
- AI records and adapts
Testing Configuration
Test Mode
Test your customizations before going live:
┌─────────────────────────────────────────────────────────────────┐
│ Voice AI Test Mode │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Simulate customer order: │
│ ┌─────────────────────────────────────────────────────────────┐ │
│ │ 🎤 [Click to speak or type] │ │
│ │ │ │
│ │ "I'd like a big texas burger with no onions and a │ │
│ │ large coke" │ │
│ └─────────────────────────────────────────────────────────────┘ │
│ │
│ AI Detection: │
│ ✅ Big Texas Burger - Confidence: 98% │
│ ✅ Modifier: No onions - Confidence: 95% │
│ ✅ Large Coca-Cola - Confidence: 92% │
│ │
│ AI Response: │
│ "Got it, one Big Texas Burger with no onions and a large │
│ Coke." │
│ │
│ [▶ Play Response] [Try Another] [Report Issue] │
│ │
└─────────────────────────────────────────────────────────────────┘
Best Practices
Menu Optimization
| Practice | Benefit |
|---|---|
| Use short, distinct names | Easier recognition |
| Add all nicknames | Catch informal orders |
| Number combos clearly | Reduce confusion |
| Update seasonally | Match current menu |
Staff Training
- Practice with test mode before live orders
- Learn override shortcuts for quick takeover
- Report issues promptly to improve AI
- Trust high-confidence items (90%+)
- Verify medium-confidence items (70-89%)
Continuous Improvement
- Review correction logs weekly
- Add new menu items promptly
- Update promotions before launch
- Monitor accuracy metrics
- Retrain on common mistakes
Related Documentation
- Voice AI Guide - AI overlay interface
- Voice Ordering Flow - Complete order process
- Analytics - Performance metrics
- Troubleshooting - Common issues