Drive-Thru Operations
Complete guide for operating drive-thru with Voice AI assistance.
Overview
Restaurant Revolution's Drive-Thru Shell provides a comprehensive solution for modern drive-thru operations, featuring AI-powered voice ordering, multi-lane management, and real-time analytics.
Key Features
| Feature | Description |
|---|---|
| Voice AI Ordering | AI-assisted order taking with real-time transcription |
| Multi-Lane Support | Manage multiple drive-thru lanes simultaneously |
| Order Queue | Visual order queue with estimated wait times |
| Quick Actions | One-tap common operations |
| Real-Time Analytics | Live metrics and performance tracking |
Drive-Thru Shell Screens
┌─────────────────────────────────────────────────────────────────┐
│ Drive-Thru Shell Layout │
├─────────────────────────────────────────────────────────────────┤
│ ┌──────────────────┐ ┌──────────────────┐ ┌──────────────┐ │
│ │ Lane Management │ │ Order Panel │ │ Voice AI │ │
│ │ │ │ │ │ Overlay │ │
│ │ Lane 1: Active │ │ Current Order │ │ │ │
│ │ Lane 2: Waiting │ │ - Burger $8.99 │ │ "Welcome!" │ │
│ │ Lane 3: Empty │ │ - Fries $3.49 │ │ [Listening] │ │
│ │ │ │ - Drink $2.99 │ │ │ │
│ └──────────────────┘ └──────────────────┘ └──────────────┘ │
│ ┌──────────────────┐ ┌──────────────────┐ ┌──────────────┐ │
│ │ Quick Actions │ │ Real-Time Stats │ │ Settings │ │
│ │ [New Order] │ │ Orders: 45/hr │ │ [Audio] │ │
│ │ [Void] │ │ Avg Time: 3:42 │ │ [Voice AI] │ │
│ │ [Manager] │ │ AI Accuracy: 94%│ │ [Lanes] │ │
│ └──────────────────┘ └──────────────────┘ └──────────────┘ │
└─────────────────────────────────────────────────────────────────┘
Getting Started
Prerequisites
Before using Drive-Thru Shell:
- Hardware Configured - Headsets, speakers, displays connected
- Voice AI Enabled - Activated in location settings
- Staff Training - Complete Voice AI training module
- Network Ready - Stable internet for AI processing
First-Time Setup
- Log in with your staff credentials
- Select your assigned lane(s)
- Test audio with "Voice AI Check"
- Start taking orders
Quick Reference
Common Voice Commands
| Voice Command | Action |
|---|---|
| "Hey Maximus" | Activate Voice AI |
| "Confirm order" | Finalize current order |
| "Add [item]" | Add item to order |
| "Remove [item]" | Remove item from order |
| "Read back order" | Repeat full order |
| "Total please" | Announce order total |
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
F1 | New order |
F2 | Voice AI toggle |
F3 | Send to window |
F4 | Void item |
F5 | Manager override |
Esc | Cancel current action |
Documentation Sections
| Section | Description |
|---|---|
| Hardware Setup | Equipment installation and configuration |
| Lane Management | Multi-lane operations and queue management |
| Voice AI | AI-powered ordering guide |
| Voice Ordering Flow | Step-by-step ordering process |
| Training & Customization | Voice AI customization and training |
| Troubleshooting | Common issues and solutions |
| Analytics | Performance metrics and reporting |
Support
- In-App Help: Tap the
?icon for contextual help - Voice Support: Say "Hey Maximus, help" for voice assistance
- Technical Support: Contact support@restaurantrevolution.ai